Housekeeping Manager- Embassy Suites Sunset Walk

Housekeeping Manager - Embassy Suites Sunset Walk

Join to apply for the Housekeeping Manager - Embassy Suites Sunset Walk role at NDM Hospitality
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NDM Hospitality is looking for a Housekeeping Manager. NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.

• Health, Dental, Vision, Life Insurance
• Discounted Hotel rooms
• Discount in F&B outlets
• Development opportunities
• And many more

• Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
• Prepares daily work schedule to meet occupancy demands, and Home turn
• Analyzes daily Home turn and makes staff or procedural adjustments as necessary
• Manages Housekeeping Rooms personnel
• Assumes duties of Director of Housekeeping in Director's absence
• Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
• Ensures rooms are punched promptly and provides any other assistance as needed in Guest Homes
• Communicates and coordinates with Guest Service operation
• Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
• Responsible for overseeing the activities of Housekeeping front line Staff
• Greets and interacts with guests in an outstandingly friendly and professional manner
• Works closely with Guest Services Manager to resolve all discrepancies before the end of each day
• Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
• Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
• Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
• Maintains close contact and ensures good communication with staff members
• Ensures that responsive and efficient services are provided to satisfy guest requests
• Investigates guest complaints and takes corrective measures
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
• Interviews and makes recommendations regarding hiring of personnel
• Interviews and selects Housekeeping line level personnel
• Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
• Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
• Responsible for projects assigned to second and third shift employees, as applicable
• Coordinates departmental activities to coincide with other resort department requirements in order to maintain the overall cleanliness of the Homes, public areas, and other assigned areas of responsibility
• Coordinates monthly accounting for all supplies requisitioned from other departments
• Attends staff meetings, Pre-Cons, Managers Meetings and other special meetings as required
• Sets agendas for Housekeeping meetings and runs meetings regularly
• Evaluates housekeeping department employee performance
• Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
• Ensures that lost and found items are logged and locked for safe keeping
• Keeps Director informed of all matters significantly affecting the department
• Periodically inventories supply and equipment
• Performs numerous responsibilities to meet time-sensitive deadlines
• Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
• Prepares department purchase requisitions
• Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
• Communicates linen needs, monitors and reports consumption and preservation programs
• Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
• Establishes work routines and schedules which address the needs of the resort and are flexible enough to respond to emergency situations and fluctuations in occupancy
• Attends required resort meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
• Creates an environment which fosters excellent staff morale and staff retention is a priority
• Interacts with guests to solve problems and ensure satisfaction
• Responsible for implementing control systems for keys, pagers, radios, etc.
• Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed…