Senior Manager of Village Operations

Orange Lake Resort, 8505 W Irlo Bronson Mem Hwy, Kissimmee, FL 34747, USA

Holiday Inn Club Vacations looks for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success, and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.

• Matching 401K
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our Club Go Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

The Senior Manager of Village Operations is responsible for bringing the brand promise to life in the assigned resort village of 600 units in our largest resort campuses. The role serves as a back of house leader and partners with guest services, housekeeping, maintenance, F&B, retail, and recreation teams for the consistent delivery of an overall villa experience that is safe, clean, well maintained and fun for the entire family.

Success in the role is measured primarily by post‑stay guest survey responses evaluating the quality of the villa, staff service, and problem resolution.

• Indirectly leads (adjunct relationship) 100-250 cross‑functional/adjunct teams in a shared goal environment.
• Directly leads 1-5 management team members in the delivery of unit services unique to the village.

• Demonstrated exceptional service delivery and problem resolution skills.
• Demonstrated ability to anticipate, prevent, and solve complex problems, and deliver consistently high‑quality results in a fast‑paced setting.
• Demonstrated professional verbal and written communication and presentation skills. Must be fluent in English.
• Novice level mastery of Microsoft Office products, Timeshareware, Asgard, and Sales Force.
• Management of processes and procedures such as safety, finances, budgets, profit, and loss statements.
• Driving record must qualify to drive company owned vehicles.

• High School Diploma or GED equivalent required.
• Minimum of four years of experience in hospitality related industry with at least three years in a supervisory role.
• Novice mastery of each of the resort operations disciplines.
• Project Management.
• Facilities maintenance and resort engineering.

• CPR preferred.

Equal Opportunity Employer
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