Guest Experience & Reservations Specialist
Job in
Kissimmee, Osceola County, Florida, 34747, USA
Listed on 2026-01-25
Listing for:
Capital Vacations
Full Time
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
Summer Seasonal, Event Manager / Planner, Customer Service Rep -
Hospitality / Hotel / Catering
Summer Seasonal, Event Manager / Planner, Customer Service Rep
Job Description & How to Apply Below
To learn more about working for Capital Vacations, please view our video below:
Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.
Job Duties- Greet and check-in guest
- Assist guests with; collecting payments/pre-authorize payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants
- Run and prepare reports – opening and closing
- Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)
- Provide information to guests about the area, including directions and show information
- Coordinate with Sales Manager on any additional gifts to be issued for New Owners
- Prepares count and profiles of tours for the entire day
- Updates numbers to Sales Managers as more tours are added
- Communicates with Admin Manager or Leads with unusual tours/gifts
- Maintains clean lobby, stocks magazines or literature
- Other duties as assigned
Education, Essential Training / Certifications, and
Experience:
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