Front Desk Clerk

As a Front Desk Agent, you would be responsible for:

* Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.

* Accurately input information into the computerized reservations' system to update and maintain records.

* Access reservation system to resolve unit availability and assists guests with reservations or changes as required.

* Generate invoices and collects monies due through the rental program and through merchandise sales.

* Maintains safety deposit boxes.

* Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.

* Prepares and consistently restocks the front desk with supplies including preparing arrival packets.

* Provides information on area attractions and resort amenities.

* Type correspondence and reports for management as needed.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Why do Team Members Like Working for us?

* Recognition Programs and Rewards

* A people-first culture

* Positive Team Environment

* Travel Discounts Program

* Employee Assistance Program that supports your physical and mental wellbeing

* 401(k) program with company match

* Paid Vacation and Paid Sick Days

* Tuition reimbursement programs

* Numerous learning and advancement opportunities and more!

Qualifications

To fulfill this role successful, you possess the following minimum qualifications and experience:

* High School Graduate or equivalent experience

* Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.

* Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.

* Ability to multi-task responsibilities and prioritize duties to organizational demands

* Prior customer service, cash handling and data entry experience required.

It would be effective in this position for you to demonstrate the following capabilities and distinctions:

* Prior Hospitality, Front Desk or relevant work history or related experience.

* Bilingual

Don't wait! Apply Today.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What will I be doing?

As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:

* Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.

* Accurately input information into the computerized reservations' system to update and maintain records.

* Access reservation system to resolve unit availability and assists guests with reservations or changes as required.

* Generate invoices and collects monies due through the rental program and through merchandise sales.

* Maintains safety deposit boxes.

* Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.

* Prepares and consistently restocks the front desk with supplies including preparing arrival packets.

* Provides information on area attractions and resort amenities.

* Type…