Manger​/Operations Manager

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Base

Location:

Kirkwall, Orkney

Salary: £69,105 - £81,406 + car /car allowance + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time

Our SSEN Distribution Customer Operations teams are responsible for keeping the lights on; we are at the front line on the Network. If we find a fault, it is our responsibility to respond to the fault and dispatch our skilled teams to fix it as quickly as possible. We work in all hours, and through all weathers, ensuring our customers are never without power.

In this role you will lead a team delivering high standards, driving continuous improvement, and coordinating effective responses during planned and emergency activities.

• Lead a team consisting of project managers, team managers, frontline crafts staff of all disciplines along with retained staff.
• Balance the incoming work streams such as connections, faults, capital replacement and maintenance, ensuring they are delivered on time and within existing units' rates to the highest standard by the team.
• Lead emergency responses such as weather events and high customer affected by faults.
• Identify areas of improvement and implement change where possible.
• Oversee all day-to-day operations on the island.
• Be the key contact for other business areas carrying out work on the island and ensure the best engineering solution is being delivered for customers and network.

• A strong EHV, HV and LV operational network knowledge, with current operational authorisations.
• Strong, proven leadership skills with the ability to adapt to challenging and changing circumstances.
• Exceptional written and verbal communication skills with the ability to influence others. Is visible to their staff in their environment.
• Experience of strong stakeholder management and people management skills.
• The ability to adapt to challenging and changing circumstances
• Exceptional written and verbal communication skills with the ability to influence others.

A full, current driving licence is essential.

SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact  / to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.