IT Helpdesk Specialist

IT Helpdesk Specialist

Kirksville MO Administrative Office - District Wide - Kirksville, Missouri

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Starting Date: Jul 1, 2026

KIRKSVILLE R-III SCHOOL DISTRICT

POSITION TITLE: Technology Helpdesk Specialist

MINIMUM QUALIFICATIONS/

SKILLS REQUIRED:

• High school diploma or GED required.
• Strong oral and written communication skills.
• Excellent telephone and interpersonal communication skills.
• Customer-service focused with a professional demeanor.
• Hardware and software troubleshooting skills preferred.
• Operating system experience (Windows 11, Chrome OS).
• Working knowledge of desktops, laptops, Chromebooks, printers, and common peripheral devices preferred.
• Basic networking knowledge preferred.
• Experience with ticketing systems preferred.
• Ability to work independently and manage multiple priorities.
• Self-motivated and detail-oriented.
• Ability to lift up to 40 lbs.
• Ability to climb ladders and work in dropped ceilings when required.

CONTRACT DAYS WORKED: 12-Month

TERMS OF EMPLOYMENT: Wage and work calendar to be established by the Board of Education.

REPORTS TO: Director of Technology

JOB GOAL:

The Technology Helpdesk Specialist is responsible for providing first-line technical support to district staff by answering helpdesk calls, managing and resolving support tickets, and maintaining accurate technology inventory records. This position serves as a primary point of contact for technology issues, ensuring timely resolution, clear communication, and excellent customer service while supporting the daily operations of the district.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains confidentiality and demonstrates unquestionable integrity.
• Serve as the first point of contact for technology support via phone, email, ticketing system, and walk-ups.
• Answer, document, prioritize, and resolve helpdesk tickets in a timely manner.
• Provide technical support to district staff via phone, remote tools, and on-site assistance.
• Diagnose and troubleshoot hardware, software, and user-related issues.
• Support end-user devices including desktops, laptops, Chromebooks, printers, interactive displays, projectors, and peripherals.
• Perform password resets and basic account management in Active Directory and Google Workspace.
• Install, configure, and maintain district-owned hardware and software.
• Prepare and maintain clear documentation for procedures, troubleshooting steps, and inventory records.
• Manage and maintain accurate technology inventory, including receiving, tagging, tracking, deployment, and retirement of devices.
• Assist with device setup, imaging, and deployment for staff and students.
• Escalate complex or unresolved issues to appropriate technology staff as needed.
• Provide excellent customer service to teachers, administrators, and support staff at all times.
• Travel to all district buildings to assist users as needed.
• Communicate clearly with users regarding issue status, resolutions, and expected timelines.

OTHER

JOB RESPONSIBILITIES:

• Other duties as assigned. This does not preclude the assignment of additional or supplemental duties. The District reserves the right to modify the assignment as needed to reflect such duties.
• Assist with special technology projects as assigned.
• Participate in technology rollouts and device refresh cycles.
• Attend meetings and professional development as scheduled.

PERFORMANCE EVALUATION: Performance of this position will be evaluated in accordance with the provisions of the Board’s Policy on Evaluation of Professional Personnel.

ESSENTIAL PHYSICAL AND MENTAL DEMANDS:

• Duties performed typically in district settings to include the cafeteria, gym, recreational areas and other assigned areas.
• Physical demands can include but are not limited to:
  Exerts up to 40 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects including equipment such as audio‑visual.
• Frequent walking, standing, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, and other limited physical…