Client Access Representative

Overview

Job Title: Client Access Representative
Location: Kirksville, MO
Department: Preferred Family Healthcare
Employment Type: Full-Time
Shift: Monday - Friday, 8:00 AM - 5:00 PM

Are you a passionate and dedicated individual looking to make a positive impact in the lives of patients? Join our team at Centerstone as a Client Access Representative!

• Arrive clients at the clinician practice, greeting them, verifying personal information, insurance, and payment details.
• Schedule clinicians  appointments and confirm client benefits and eligibility.
• Manage appointment changes, cancellations, and no-shows according to the established process.
• Work with clients, families, and staff to resolve any problems during the visit.
• Request, prepare, and ensure the completeness of client health records.
• Collect payments, provide receipts, and ensure transactions are accurately recorded.
• Verify and coordinate client referrals.
• Manage the electronic medical records system effectively.
• Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services.
• Maintain the general appearance of the reception area, ensuring it is welcoming for clients.
• Participate in quality improvement programs and service monitoring initiatives.
• Perform additional duties and projects as assigned by leadership.

• High school diploma or GED required.
• Previous customer service experience preferred.

• Excellent oral, written, and interpersonal communication skills.
• Strong customer service orientation.
• Ability to multitask while maintaining a team player mentality.
• Excellent organization and typing skills.
• Reliable transportation to the assigned area.

• Employee benefits package - health, dental, vision, retirement, life, & more
• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• 29 Days of PTO for Full-Time employees
• Emergency Medical Leave Program
• Flexible Spending Accounts – healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement (when applicable)

Other remarks: Paid time off and benefits described apply to full-time employees.

We are an Equal Employment Opportunity Employer. Preferred Family Health Care is a Smoke and Tobacco Free Workplace.