Principal IAMSoftwareEngineer | Security Org

Principal IAMSoftware

Engineer | Security Org

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Flexible or Remote

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

PLEASE DO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance.

The Service Now Security Organization (SSO)

The Service Now Security Organization (SSO) delivers world‑class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

About the Team

The Service Now Security Identity and Access Management organization builds and operates the enterprise Identity and Access Management platform that secures Service Now employees, systems, and partners worldwide. We are a team focused on engineering excellence — modernizing how identity governance is built, tested, and delivered. We manage enterprise‑scale Identity Platforms, Service Now integrations and Privileged Access Management across global and regulated environments and are expanding our capabilities into Non‑Human Identity governance and AI‑assisted access intelligence.

We are looking for a Principal IAM Software Engineer to bring full stack and systems depth to the team, build our Dev Ops engineering foundation, own critical platform integrations, and elevate the engineers around them.

• Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability.
• Design and build end‑to‑end CI/CD pipelines using Git Lab, Git Lab Runners, Jenkins, and Nexus, moving the team from manual to automated, repeatable development and testing workflows.
• Implement infrastructure‑as‑code and configuration management with Terraform, Ansible, and Puppet.
• Own system integrations across Identity Platforms and Service Now APIs, connectors, provisioning workflows, and lifecycle automation.
• Contribute full stack development across backend services and user‑facing IAM workflows.
• Provide technical input on UI design and implementation.
• Apply data analytics to identity governance: RBAC role mining, access pattern analysis, entitlement optimization, and AI‑assisted access request recommendations.
• Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability.
• Mentor and guide engineers, fostering a culture of technical excellence, engineering craftsmanship, and continuous improvement.
• Partner with security, compliance, and platform teams to deliver solutions that are secure, scalable, and audit‑ready.
• Explore and advocate for new patterns that improve system resilience, developer velocity, and operational maturity.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• Deep technical hands‑on experience building Enterprise production level Platform.
• 15+ years of software engineering experience, with 3+ years as a senior or principal IC, or equivalent experience and education.
• 10+ years of full stack development depth.
• Systems engineering…