Case Manager

This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $35.04 to $35.04 an hour.

The Housing Case Manager (HCM) supports Plymouth residents by working as part of an onsite permanent supportive housing (PSH) team that is committed to supporting the well‑being of residents and assists in maintaining high quality service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma‑informed care, and the ‘housing first’ philosophy.

Specific tasks related to this position (but are not limited to) include supporting residents in their housing stability, identifying their housing stability barriers, partnering with residents to create Housing Service Plans, providing care coordination and supportive services to residents to meet their plan’s goals. This position also ensures there is a staff presence in buildings all while fostering a sense of community.

This position carries a designated caseload and is generally assigned to an individual Plymouth building but may be reassigned on a short‑ or long‑term basis, based on business/service needs.

This position may work up to a 40‑hour work week (based on FTE), and at times requires working weekday evenings and one weekend day along with the willingness to work select holiday mornings.

(Responsibilities, accountabilities, and competencies; may not include all duties of this job)

• In collaboration with each resident, develops and maintains a Housing Service Plan, which outlines goals that address transition needs and long‑term housing stability needs of the resident in their new residence.
• Maintain extensive working knowledge of resources available to residents within Plymouth as well as public benefits and community organizations, ensuring that tenants access resources to the greatest extent possible.
• Assists residents in scheduling appointments, arranging transportation, or transporting residents in Plymouth vehicle or rented vehicle to appointments; and accompany residents to appointments as appropriate.
• Advocate, consult and collaborate with community providers to ensure continuity of care.
• Assists residents in moving into and/or out of their Plymouth housing as needed, following Plymouth policy and procedures.
• Mediates conflict using de‑escalation and other techniques.
• Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma‑informed care.
• Assists with resident complaints and concerns, escalating them to the Residential Services Manager (RSM) as needed.
• Coordinate with the internal behavioral health team to support cohesive services to tenants.

• Attends and participates in scheduled supervision and team meetings to discuss resident issues and general program issues and goals.
• Practices a cooperative work approach and promotes teamwork among co‑workers and community partners; collaboration includes supporting community events and proactively aligning with building team on resident strategies.
• Collaborate with other Plymouth Housing Departments and/or participate in committees or work groups as appropriate.
• Provide backup to other Social Services staff in other buildings as needed, or backup front desk coverage on a regular or intermittent basis.
• Provides a safe, sanitary environment in the buildings for tenants and staff.

• Work to the standard and requirements of the service program agreements, including program goals relating to residential stability; eviction prevention; enhanced income/skills and self‑determination.
• Maintains all database records and other required documentation in an accurate and timely manner including, by no limited to daily activities, progress notes, changes in resident status, etc. Follows strict confidentiality to protect resident’s private data.
• Ensure significant events involving residents and building operations…