Retail Associate

Our Values and Culture

Ross, a leading off‑price retail chain with over 2,200 stores, has a strong track record of success and growth. We bring customers a constant stream of high‑quality, on‑trend merchandise at extraordinary savings while delivering a fun, treasure‑hunt experience.

As Part Of Our Team, You Will Experience

• Success – Our winning team pursues excellence while constantly learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities and ideas of those who work and shop with us, striving to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with offices in New York, Los Angeles and Boston and eight distribution centers nationwide. In 2023 we generated $20.4 billion in revenues and remain a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities.

The Retail Associate ensures customers have a positive shopping experience. The Associate greets all customers, treats fellow associates with respect, follows best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The role requires engagement during all working hours and may involve additional tasks as needed to support customer service and operational goals.

• Practice safe behaviors and maintain a safe, clutter‑free sales floor.
• Treat all customers and associates with respect, courtesy and professionalism.
• Assist customers—register‑trained, answer questions, provide polite and knowledgeable service and greet all customers with eye contact, a smile and friendly greetings.
• Respond promptly to customer service calls and handle all customer issues courteously, involving store leadership when necessary.
• Represent and support the Ross brand at all times.
• Perform regular cleaning tasks—sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintain a professional appearance and adhere to the dress code.
• Perform daily assigned sizing and recovery to keep the store neat, clean and merchandised to standards.
• Expedite newly received merchandise to the sales floor with urgency and adhere to monthly presentation guidelines.
• Understand the Loss Prevention Awareness program and related merchandise protection standards.
• Safeguard confidential information, cash, credit card data and merchandise.
• Follow Mark‑Out‑of‑Stock (MOS) policies and procedures for handling disposals.
• Follow all cash, check, charge‑card, refund, void and offline procedures while maintaining accuracy.
• Demonstrate urgency and efficiency, maximizing productivity by executing store best practices.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Communicate friendly, respectful, cooperative and pleasant with customers, associates and store leadership.
• Perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment such as PDTs, registers and PCs as required.
• Stand, walk and move throughout the store 100% of the working time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach and stoop.
• Occasionally push, pull and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Stockroom shifts may require regularly pushing, pulling and lifting over 20 pounds.

None

This job description summarizes the primary duties and responsibilities of the position. It is not comprehensive; duties may change at management’s discretion.

Ross is an equal‑employment‑opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience, and are fully committed to compliance with all applicable anti‑discrimination laws.

Compensation – Base pay…