Social Media Moderator

At Wyze, we make smart home technology accessible to everyone. We're known for disrupting markets with high-quality, affordable products - from cameras to lighting to sensors and more. We believe technology should simplify life, not complicate it. We’re a fast-moving, customer-obsessed team driven by curiosity and powered by data.

Online conversations don’t just reflect brand perception, they shape it. In a world where public sentiment spreads quickly and AI tools increasingly surface reviews and social commentary to influence buying decisions, passive moderation isn’t enough. That’s why we’re looking for a Social Media Manager who will actively own and shape how Wyze shows up in public digital spaces. You’ll manage high-volume, high-visibility conversations across platforms like Reddit, Facebook, X (Twitter), and You Tube to resolve issues, correct misinformation, contain negative momentum, and strengthen customer trust in real time.

This role is for someone who wants to own the conversation, not just respond to it.

• Own and actively manage Wyze’s public-facing conversations across social platforms, ensuring we show up quickly, clearly, and confidently.
• Contain and redirect high-risk or negative threads by correcting misinformation, reinforcing facts, and preventing unnecessary escalation.
• Shape overall sentiment by identifying emerging patterns early and engaging strategically, not just reactively.
• Partner cross-functionally with Support, Product, and Services to align messaging and elevate risks when appropriate.
• Turn social insights into action by tracking sentiment trends, surfacing recurring issues, and recommending improvements that strengthen customer experience.

• Demonstrated experience managing high-volume, public-facing customer conversations and measurably improving sentiment, engagement quality, or issue resolution.
• Exceptional written communication skills, capable of conveying empathy, clarity, and authority while simplifying complex issues for highly visible public forums.
• Ability to manage multiple platforms simultaneously, prioritize under pressure, and operate effectively in fast-moving customer environments.
• Working fluency with CRM systems, social listening tools, and performance metrics used to monitor response quality and sentiment trends.

The base pay range for this role is $82,000 – $98,000 per year.

Over the years, Wyze earned a reputation for disrupting entrenched categories and delivering products that feel almost too good to be true. That early impact brought industry recognition from Forbes, TIME, Fast Company, PCMag, and others… all signals of momentum that helped establish Wyze as a breakout brand.

Today, Wyze is focused on its next stage of company building. We’re scaling our platform, strengthening our operating rigor, and investing for long-term growth, while staying true to the belief that everyday people deserve access to great technology. This is a phase defined less by headlines and more by execution, craft, and durable impact.

Our people are central to that work. Wyze has been recognized as a Best Place to Work by Built in Seattle and Seattle Business Magazine, but what matters most is the environment we’re building now: one where smart, pragmatic builders take ownership, move fast, and shape what comes next.

Come Join Us!

• 12 Holidays - 8 set holidays and 4 Floating Holidays
• 24 days of PTO every year
• Additional Wyze anniversary vacation days
• Principal 401k Plan (no company match at this time)

Wyze has a full benefits package through Premera Blue Cross. This includes Medical, Dental, Vision, Basic Life Insurance, Voluntary Life Insurance, EAP, Short-term disability, Long-term disability, FSA, and Daycare FSA. Depending on the benefits package you choose, a portion of the employee and dependent premiums will be covered by Wyze.

Wyze is an equal opportunity employer and values diversity and inclusion. We are committed to providing equal employment opportunities to all applicants and employees. We provide reasonable accommodations to qualified individuals with disabilities to enable participation in the job application or interview process, performance of essential job functions, and access to other benefits and privileges of employment, in accordance with applicable law.

If you need a reasonable accommodation, please contact