Senior Staff Application Engineer, ServiceNow, Core

Senior Staff Application Engineer, Service Now, Core Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

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• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28‑30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

By applying to this position you will have an opportunity to share your preferred working location from the following:
Sunnyvale, CA, USA;
Kirkland, WA, USA
.

• Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience.
• 15 years of experience working with software development, system design and systems integration.
• 8 years of experience working with Service Now, designing and implementing the Service Now CSDM framework in an enterprise environment.

• Master's degree in Computer Science, Management Information Systems, or a related technical field, or equivalent practical experience.
• Experience in leading data migrations from legacy systems into the Service Now CMDB.
• Experience with various Service Now applications such as ITSM, ITAM, SPM/PPM, CSM, WSD, LSD, GRC and understanding of CMDB data needs for those applications.
• Ability to perform technical review code and configurations, and contribute directly to architectural decisions.

You lead all aspects of web development, requirements gathering, software development, testing, documentation, training, implementation, ongoing support, and maintenance for both in‑house and customer‑facing web applications. You will work closely with a cross‑functional team of Googlers using UI and functional specs/prototypes as input. You are empowered to act like an owner, take action and innovate to meet user and customer needs.

This role is central to transforming how our Service Now Center of Excellence (CoE) plans, executes and delivers initiatives at a global scale. We are seeking a visionary, technical Service Now Platform and Configuration Management Database (CMDB) Architect to lead the overall Service Now platform design, oversee implementations of our enterprise‑wide project, and analyze the impact of new requirements.

In this role, you will be responsible for creating a unified platform that provides clear visibility into our business investments, resources, and alignment with goals. You will directly empower leadership to make data‑driven decisions, optimize our portfolio of projects and products, and accelerate the delivery of value across the business. You will help influence our Service Now implementation roadmap and architecture.

You will be responsible for providing a holistic view of Google’s Service Now platform strategy, including the systems and data that make up the service management ecosystem, as well as the integration points within the systems architecture, Service Now data strategy including reporting, and the Service Now privacy and security controls that need to be implemented to secure the platform.

The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure se are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems.

As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

The US base salary range for this full‑time position is $227,000-$320,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay…