Data Center Operation Technician, Data Center Operations

Data Center Operation Technician, Data Center Operations

Job  | Amazon Asia-Pacific Resources Private Limited (Singapore)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
• Your role and responsibilities include, but are not limited to, server rack installation, hardware break‑fix on various components, troubleshooting network issues and responding to emergent situations that affect operational stability.
• You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
• You will perform on‑call duties and participate in data center operations, handling scheduled maintenance and change‑management activities that require monitoring of the data center infrastructure.
• You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.
• You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
• More experienced technicians may assist in training less experienced members of the team.
• Involves covering 24x7 shift rotation.

You will support DC (Data Center) infrastructure equipment (e.g., racks, servers, networking devices, hardware components, cables, etc.).

You will follow the instructions in a ticket‑based environment and work on systematic problem resolution, performing routine operation activities on hardware or spare parts, including rack install, server break‑fix, rack decom, etc.

You will perform on‑call duties and participate in data center operations, handling scheduled maintenance and change‑management activities that require monitoring of the data center infrastructure.

Show a strong aptitude for troubleshooting and problem solving.

You will be involved with site management and maintain tidiness in operation areas.

Your role involves covering 24x7 shift rotation.

Diverse Experiences:
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS:
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance:
We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at…