Spa Receptionist

For You:

Be part of a luxury revolution in the hospitality space.

When you become a Team Member at the Woodmark Hotel & Still Spa, you're empowered to share your craft side by side with passionate and talented people inspired to create incredible guest moments every day.

If this approach aligns with your passions, join us at a place where your voice and opinion is an integral part of the next generation of hospitality.

Perks and Benefits:

The Woodmark Hotel & Still Spa offers qualifying Team Members these unique perks & benefits.

Perks for ALL Team Members:

• Easy access to work - centrally located in Kirkland, Washington.
• Free on-property parking for all Team Members.
• Daily Meal Credit - $6.00/day automatically added to your paycheck for each shift worked on-site for 5+ hours for all Team Members.
• Team Member appreciation events and recognition celebrations.
• Coffee & Tea - Team Members enjoy daily complimentary drip coffee & tea.
• Restaurant discounts - Team Members enjoy a 30% discount at The Woodmark Hotel & Still Spa's restaurant, Carillon Kitchen.
• Spa discounts - Team members enjoy a 30% discount at The Woodmark Hotel & Still Spa on all spa services and retail products at Still Spa.
• Holiday Bonus Pay
• Hotel Room night discounts for Team Members and their Friends & Family.
• Carillon Point property discounts at restaurants and businesses.
• Life Mart discount program through ADP.
• 401(k) Plan after 1-year of employment with employer contribution.
• Team Member Assistance Program - Free & confidential counseling program
• Paid Time Off (PTO) - 17+ days per year for Full-Time Team Members.
• Complimentary Life Insurance for Full-Time Team Members.
• Voluntary Medical Insurance Full-Time Team Members.
• Voluntary Dental Insurance Full-Time Team Members.
• Voluntary Vision Insurance Full-Time Team Members.
• Voluntary Accident & Critical Illness Insurance Full-Time Team Members.
• Voluntary Pet Insurance Full-Time Team Members.

What We Are Looking For:

The Spa Receptionist is responsible for greeting spa guests in a friendly and professional manner. They will book spa services and perform basic reception duties for the Still Spa. They will provide exceptional service to create an extraordinary guest experience, as well as maintain the AAA Four Diamond Standards.

The Spa Receptionist shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Woodmark Hotel & Still Spa Culture as well as promoting our hotel values of Honesty, Enthusiasm, Integrity, Accountability and Passion for Service. The hourly rate for this position is $23.15 / hour. Mornings, evenings, and weekend availability required.

• Greets and welcomes guests upon arrival
• Accepts payment from guests
• Distributes locker keys, spa robes, slippers, etc.
• Completes opening and/or closing tasks
• Gives guests a tour of the facilities as required
• Maintains accurate records of locker availability
• Answer questions regarding spa services and retail products (must attend product training)
• Maintain call log at the front desk; call guests prior to appointment to confirm date and time of service
• Maintains strong knowledge of all spa services, including benefits and uses of each
• Uses book4time system to book appointments and ring up retail merchandise
• Contacts appropriate party if necessary, when a guest problem is reported
• Answers incoming guests calls and transfers appropriately
• Provides general hotel information for guests
• Exemplifies the Woodmark Standards of Excellence
• Attends appropriate hotel and departmental meetings
• Maintains guest/client confidentiality
• Resolves guest problems and is empowered to act in absence of manager
• Maintains records for all VIPs, special requests, etc.
• Maintains an up to date working knowledge of all hotel amenities as well as any special events
• Interacts with hotel staff in a professional manner and assist other departments when necessary
• Upsells other hotel services and amenities to guests
• Must maintain strong email communication regarding shift changing and client requests updating internal notes to keep other spa desk member informed
• Must be able to accurately follow verbal and written instructions
• Must be detailed-orientated and able work well under pressure fast-paced environment
• Must possesses excellent listening and communication skills
• Ability to work a flexible schedule that includes evenings, weekends and holidays
• Ability to book and organize events related to the spa.
• Always maintains a professional demeanor and attitude; effectively interact with guests and associates, and resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Maintains constant awareness of safety issues; reports all safety incidents to on-duty supervisor.
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance and follows all Woodmark Appearance…