Strategic Account Manager - Washington State Region

Strategic Account Manager - Washington State Region (FT, Days)

1 day ago. Be among the first 25 applicants.

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician‑led and data‑driven, drawing upon more than 15 years of crisis care expertise.

Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side‑by‑side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other.

We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

What you’ll do:

• Develop and implement engagement and referral plans to target accounts for growth in line with regional and national market strategies.
• Manage account inquiries to minimize attrition and negative volume variance.
• Retain business through service excellence.
• Build and manage relationships with diverse stakeholders, including payors, healthcare providers, and first responders.
• Ensure customer retention by building relationships with personnel at multiple levels of the account, including decision makers, C‑suite, and other key stakeholders.
• Maintain a breadth of knowledge of all Connections services and products.
• Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, and account management calls.
• Maintain knowledge of competitors’ services and use this information to solidify or enhance Connections’ market position.
• Support Regional President and Operations leadership.
• Contribute to RFP and contracting processes.
• Develop key organizational links to people and functions that can help resolve client problems.
• Coordinate frequently with center leadership, IT, Revenue Cycle Management, and Operations.
• Develop and deliver client dashboards and presentations through Tableau, including value propositions and business reviews.
• Educate key medical and account personnel on all Connections processes and procedures to ensure accurate and timely transactions.
• Cover open territories as assigned by manager.
• Manage other projects and responsibilities as assigned by manager.
• Complete administrative responsibilities, such as expense reports, sales reports, and other business requests.
• Complete all trainings within assigned timelines, demonstrating proficiency.
• Document activity within  (SFDC) CRM platform.
• Ensure compliance with company policies and government regulations.

This is a field‑based position in Washington State; the majority of the time is spent in the Kirkland area.

What you’ll bring:

• Bachelor’s degree in health administration (BSHA) or a minimum of 5–7 years of strategic account ownership in a high‑volume, customer‑service environment.
• Demonstrated experience in healthcare with a proven track record in problem resolution, service excellence, and relationship management.
• Must be able to perform Safe Clinch patient restraint techniques.
• Must be fully vaccinated, or be exempt pursuant to the Company’s exemption process prior to start date.

• 7–10 years of experience.
• Strong understanding of crisis stabilization services and the behavioral health landscape.
• Successful experience providing services…