Temporary Administrative Clerk – Passport Acceptance Agent

The City of Kirkland's Finance & Administration Department is seeking to hire a Temporary Administrative Clerk - Passport Acceptance Agent!

Note:

This position is classified as temporary and is currently funded through 08/15/2026.

Why Kirkland?

Ranked as one of the most livable cities in America, Kirkland is an attractive and inviting place to live, work, and visit. We have big city vision while maintaining a small-town, community feel. If you are a candidate with the desire to join an organization looking to innovate into the future, the City of Kirkland is the place for you!

If you ask our employees why they love where they work, they will tell you about the great people, work environment, supportive leadership and City Council, and fearless innovation.

We also invest in you!

Competitive Wages:
We strive to maintain competitive compensation packages and work to provide wages that meet the knowledge, skills, and abilities of our employees.

Awesome benefits:
The City offers benefits that are unmatched by most other employers. Please click on the benefits tab above to view more details.

Childcare Programs:
To help address the challenge of reliable childcare, the City of Kirkland has agreements with two local childcare providers that offer discounted rates for our employees at 10 locations within 20 miles of Kirkland. Learn more!

Training and Career Development:
The City of Kirkland believes in developing its employees. You will have access to training opportunities designed for career development and advancement based on your position, skills, and interests.

Serve as first point of contact for City Hall and departments’ customers and provide clerical and reception services to contribute to the effective office operation of City Hall and the applicable department.

As an entry level position, work is performed under close to basic supervision and assignments are accompanied by clear, detailed, and specific instructions. The work consists of duties that involve related and established steps, processes, or methods. The decisions regarding what needs to be done involve various choices requiring the ability to recognize the existence of and differences among a few recognizable situations.

The Administrative qualifier designates that this position will assist and participate in all forms of administrative, clerical, customer service, and office work across multiple departments.

Clerks perform a variety of clerical tasks varying in authority and complexity, including answering telephones, typing documents, filing records, and official documents. Primarily involved in clerical functions relating to document and office administration.

The work of the Administrative clerk is different from other roles in the series due to its entry level, clerical, and basic administrative focus. The incumbent performs clerical duties with established standards, processes, and functions. This position is does not make policy decisions or influence procedure or process changes. Performs basic administrative tasks across multiple departments and in multiple different facets.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.

Essential duties and responsibilities may include, but are not limited to, the following:

• Answer main telephone lines, responding to inquiries regarding the City and City programs or directing calls to the appropriate person/department.
• May administer assigned programs or processes.
• Function as first point of contact to City Hall customers. Direct customers to appropriate departments or individuals. Respond to customer inquiries regarding the City and City programs.
• Maintain filing systems. Set up new files.
• Distribute mail to staff and process return mail.
• Distribute items from applicants to staff.
• Provide general administrative duties including mailing, copying, data entry, document routing and scanning.

• Depending upon department, may act as passport application acceptance agent.
  * This would include providing extensive informational services related to all facets of passports.
• Operate a 12-trunk telephone system with six primary and two auxiliary lines. Maintain the City’s phone tree, record voice mail greetings for the phone tree as needed.
• Provide information about City services, programs, and department functions. Maintain current information or referral information on services not provided by City, depending on assigned…