Customer Consultant

Overview

Search our opportunities to find your fit. Apply now. Job no: 111089. Work type:
Permanent Part Time.

Location:

Kirkintilloch. Categories:
Customer Service.

Business Unit: Branch Network
Salary Range: £25,250 per annum DOE + Benefits
Location: Kirkintilloch
Contract Type: Permanent, Part Time - 28 Hours
Our Team

Our Customer Consultants are the face and voice of Virgin Money and have fun whilst delivering a heartfelt service to customers daily. Our Kirkintilloch branch has an opportunity in their team for you to join and think big. If you have a genuine passion for helping others face to face and over the phone, this opportunity could be what you’re looking for!

• Welcoming our customers to the Branch.
• Helping customers use digital services, educating them on the benefits of digital and guiding them through the process.
• Resolving any queries customers may have with their banking.
• Having great conversations to understand customer needs and using knowledge of our products and services to find the best solution.
• Working with colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to, whether in person or by telephone.
• Being an ambassador for Virgin Money, showcasing our work and engaging with the local community through events.

• Some experience or a passion for working in a customer service environment and a desire to deliver brilliant service.
• Insatiable curiosity to ask questions and offer the best solutions.
• Great communication skills with the ability to engage and build rapport with different personalities.
• A flexible and positive approach to meet customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve goals in a timely manner.
• A keen interest in digital and a desire to stay up to date with technology trends.

• Knowledge of banking products.
• Working knowledge of Microsoft Office applications.

• 25 days holiday per year, increasing to 30, with option to buy more.
• Private medical insurance
• A highly competitive pension to help you build retirement savings
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A flexible benefits scheme with a great selection of additional benefits
• Life assurance for you and your loved ones
• Up to 2 days of paid volunteering per year

If we receive a lot of interest, we may close the advert early. Please submit your applications as soon as possible.

Virgin Money is part of the Nationwide group, the UK's first full-service mutual bank. Banking but fairer, more rewarding and for the good of society. You’ll be part of an organisation positioned to make a difference to customers, communities and broader society.

We celebrate everyone. We have fun, think big, and include each other in pursuit of our purpose:
Banking – but fairer, more rewarding, and for the good of society. We’re committed to an inclusive culture where colleagues feel safe and heard.

As a Disability Confident Leader, we’re committed to removing obstacles to inclusion. If you need reasonable adjustments or support making your application, contact our Talent Acquisition team at

Please note:

If we receive a high volume of eligible applications, we may prioritise candidates whose skills and experience most closely align with the role, while ensuring fair consideration for all applicants.

Advertised: 21 Jan 2026 GMT Standard Time
Applications close: 04 Feb 2026 GMT Standard Time

We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. Your employment may transfer automatically to Nationwide when this occurs. You’ll need the right to work in the UK, and successful applicants will undergo pre-employment checks including credit and criminal record checks, and references (up to six years for regulatory roles).