Internal Account Manager

Internal Account Manager

Location:

Kirkcaldy, Scotland
Salary: £35,000 - £38,000 per annum (depending on experience) plus bonus, profit share and benefits

Employment Type:

Full-time (ideally 5 days per week in the office but hybrid would be considered)

We are working on behalf of a growing, family-owned SME operating within the tooling and industrial supply sector. Due to continued expansion, the business is looking to recruit a driven and commercially focused Internal Account Manager to join its established internal sales team based in Kirkcaldy.

This opportunity would suit a motivated sales professional who enjoys building long-term customer relationships, identifying commercial opportunities and contributing directly to the growth of a successful and ambitious organisation.

The Role

The Internal Account Manager will be responsible for driving sustainable revenue growth through the effective management of existing customer accounts and the identification of new business opportunities across defined market segments.

This is a telephone-led, internally focused role, working closely with external Business Development colleagues, Sales Management, Customer Service and Marketing teams. The role will involve qualifying leads, re-engaging lapsed customers, supporting the sales pipeline and providing market intelligence to help shape wider sales strategy.

Key Responsibilities

Proactively manage and grow existing customer accounts to maximise sales potential
Conduct outbound calls to existing customers, cold prospects and lapsed accounts
Qualify new leads and pass opportunities to the external Business Development team
Re-engage gone-away customers to identify renewal and upsell opportunities
Analyse customer purchasing trends to identify gaps and revenue leakage
Identify and pursue new business opportunities within existing accounts
Work collaboratively with Sales and Customer Service teams to support opportunities and merchandising requirements
Promote the company's product and service offering to secure customer commitment and orders
Maintain accurate and up-to-date CRM records of all customer interactions
Ensure compliance with sales procedures, policies and documentation requirements
Gather and share market and competitor intelligence
Achieve and exceed individual and team KPIs, including call activity, conversion rates and pipeline progression
Take accountability for delivering agreed growth targets in partnership with sales management Requirements

Strong verbal and written communication skills
Proven experience in internal sales, telesales or account management
Ability to manage objections and remain resilient in a target-driven environment
Strong organisational skills with effective time management and follow-up
Analytical approach to understanding customer behaviour and market trends
Highly motivated, target-focused and commercially aware
Collaborative team player with the ability to work cross-functionally
Adaptable, proactive and solution-focused
Confident using CRM systems and sales reporting tools

Experience with in a B2B environment is desirable Benefits

Salary of £35,000 - £38,000 per annum, depending on experience
Performance-related bonus scheme
Profit-sharing growth scheme, linked to company performance
Private healthcare
Life assurance
Additional benefits and development opportunities

Why Apply

Opportunity to join a well-established, family-owned SME with strong growth ambitions
Supportive and collaborative team environment
Ability to make a meaningful impact within a growing organisation
Long-term career development within a stable and expanding business

If you are a commercially minded sales professional looking for a rewarding role within a growing industrial and tooling-focused business, we would welcome your application