Senior Accessibility and User Research Consultant

Position
:
Senior Accessibility and User Research Consultant

Location
:
Homeworking - UK based (you will be expected to work on client sites as required with some travel outside of office hours)

Salary
: £45k to £55k (dependent on skill set and experience)

Working pattern
: 9-5 Monday to Friday

Contract type
:
Permanent | Full-time (35 hours per week) - flexible working hours available

Closing date
:
Sunday 29th March 2026 at midnight BST

As a Senior Accessibility and User Research Consultant at Ability Net, you’ll lead impactful accessibility and usability research, guiding evidence‑based decisions that support disabled and neurodivergent users. You’ll design and deliver complex research projects, offer strategic and technical consultancy, and turn insights into practical recommendations. You’ll also mentor colleagues, ensure high‑quality outputs, and help strengthen inclusive practices across the team. This role places you at the forefront of digital accessibility, working with leading organisations to advance inclusive design.

• Consultancy: providing strategic and technical consultancy to our clients
• Service delivery: conducting user testing, general consultancy, training webinars, workshops and preparing guidelines
• Presentations: design and present information and findings to clients
• Sales support: working alongside our sales team to develop and deliver client proposals
• Networking: proactively network with other accessibility professionals
• Interactions: internal and external teams facing
• Ownership: of an area of development for the team including process development, product and service development, training, and research
• Research: keep up to date on accessibility trends and techniques
• Contributing: sharing knowledge with the team, and making suggestions for improving and developing services, as well as writing articles for the Ability Net website/blog
• Support: team delivery support via mentoring and Quality Assurance (QA) and supporting the Head of Consultancy/Senior Management Team in activities
• Other:
  To undertake any other task consistent with the scope of the post, as requested by your manager.

You’ll be an expert in digital accessibility, with deep knowledge of accessibility standards (Web Content Accessibility Guidelines - WCAG, EN 301 549) and legislation. You’ll be confident communicating technical requirements to a range of stakeholders, from developers to executives. You’ll have experience leading complex projects, building consensus, and coaching others. You’ll be passionate about removing barriers and advocating for inclusive design.

• Consultancy: an expert in the field of consultancy where you provide advice and recommendations to clients and stakeholders based on your significant specialist knowledge and experience
• Communication: have experience in managing stakeholder expectations, working collaboratively and building relationships
• Leadership and guidance: ability and experience in making decisions and building consensus with clients
• QA: have conducted quality assurance across deliverables to ensure the highest standards
• Technical understanding: can demonstrate excellent knowledge of accessibility standards and legislation, including edge cases

Ability Net exists to help make the digital world accessible to all. For more than 25 years, we have been transforming the lives of older and disabled people, and working with organisations of all types and sizes to build a digital world that is accessible and inclusive. Learn more about us and our services on our website.

You’ll be part of a forward‑thinking team at the cutting edge of digital accessibility. You’ll have the opportunity to shape the future of inclusive design, work with leading organisations, and make a real impact.

Pension Scheme
:
We provide a workplace pension in line with UK legislation. Eligible employees are automatically enrolled within three months of joining.

Annual Leave
:
Enjoy 25 days of annual leave plus UK public holidays (calculated in hours, and pro‑rated for part‑time staff). Your entitlement increases by one day each year after five full years’ service, up to a…