User Experience Designer

2745 – UX Designers / Researchers – Central Scotland

As UX Designer / Researcher, you will be embedded within project teams to deliver user‑centred insight and design practice. This work focuses on internal user experiences but must remain meaningful to the organisation’s wider customer outcomes. You will help validate usability, support accessibility, and contribute to building a brand‑new UCD function.

Contract or Permanent considered

• Conduct user research to understand internal user needs and pain points
• Carry out usability testing to validate new or existing solutions
• Ensure accessibility standards are met across project deliverables
• Produce UCD artefacts such as user journeys, service maps, personas, or insights
• Support internal teams and vendors responsible for UI component delivery
• Help socialise and embed UCD ways of working into project delivery
• Collaborate with UX Leads to contribute to framework and standards development

• Strong grounding in UX research and/or service design methods
• Experience in usability evaluation, problem framing, and synthesising insights
• Understanding of accessibility principles and compliance considerations
• Ability to communicate findings to technical and non‑technical stakeholders
• Comfortable working in organisations with emerging or low UCD maturity
• Experience supporting UI delivery teams (not ownership of UI design)
• Exposure to enterprise internal systems or service design in complex environments
• Curiosity, empathy, and passion for improving user experience
• Comfortable educating others about UCD principles
• Adaptable and able to work within ambiguous, evolving structures
• Collaborative and proactive approach to problem‑solving

For employees, we’re committed to recognising and rewarding hard work. Our competitive salary and benefits package includes;
Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development. If you choose to self‑study in your own time, we’ll fund your study materials and exam fees — and once you pass, you’ll receive an incentive bonus.

We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you.

All offers of employment will be subject to background checks and confirmation of the right to work in the UK.

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Apply now to be part of a team that values initiative, collaboration, and continuous improvement; talent

prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption.

We are a people centred business with a global workforce of 500 plus staff and contractors.

Our values are central to what we do and how we do it. We feel they are simple and easy to relate to, and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles.

We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.