First Line IT Support Technician

First Line IT Support Technician

• Salary circa £30,000
• Company profit scheme
• Life assurance
• Private healthcare

We are supporting a well established global engineering technology business with a strong reputation for quality and innovation. The organisation operates internationally and is recognised for its positive culture and commitment to staff development.

This position sits within a small, collaborative IT team base just outside of Glasgow. The role will be site based, with some flexibility for hybrid working once established. If you are looking for a stable, well structured environment within a supportive small team, this would be a great opportunity to step into.

As a First Line IT Support Technician, you will act as the first point of contact for internal users across the business. This is a structured internal support environment.

• Providing first line helpdesk support via phone, email, MS Teams and ticketing systems
• Diagnosing and resolving hardware, software and basic network issues
• Supporting Microsoft 365 and cloud based systems
• Managing user accounts, permissions and devices
• Escalating more complex issues where required
• Accurately documenting issues and resolutions

You will gain exposure to cloud technologies and work closely with wider IT functions, making this a strong opportunity for someone looking to grow within IT support.

• Foundational experience within an IT helpdesk or first line support role
• Good working knowledge of Microsoft 365
• Understanding of Windows environments and basic networking
• Strong communication skills and a customer focused mindset