Head of Platform Data

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers.

Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement h powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, Whats App, chat, push, social, ads, and more.

We are looking for an experienced Head of Data to lead the data strategy for our rapidly growing SaaS platform. The successful candidate will collaborate with our software engineering and data science teams to develop scalable customer facing solutions in a high-throughput and large data volume system. You will be responsible for maintaining a high-performance OLTP environment and spearheading enhancements in real-time data analysis.

Role and Responsibilities:

• Develop and execute data strategies and initiatives that support company objectives and drive revenue growth.
• Establish a scalable data platform catering to the requirements of our Data Science and Product teams.
• Manage a team, ensuring delivery of secure, scalable, and cost-effective solutions.
• Mentor team members, empowering them to handle day-to-day operations, projects, and incidents independently.
• Demonstrate expertise in chosen tools, understanding their strengths and aligning workloads to promote growth and scale.
• Collaborate with Dev Ops and Service Ops teams to maintain the data infrastructure and optimize costs.
• Oversee HA/DR for all data stores.

Skills and Experience:

• Past experience in managing a team of engineers in a SaaS environment.
• Solid technical proficiency in data engineering, data architectures, and analytics, with a specialization in building high-performance OLTP and OLAP environments. Familiarity with relational databases, document databases, Google Big Query, Python, and Databricks or equivalent technologies is preferred.
• Previous experience in creating real-time data analytical solutions for large multi-user SaaS environments.
• Knowledge of cloud based technologies, particularly Azure and large data processing frameworks such as Spark.
• Experience working with large distributed systems and high throughput.
• Experience with performance tuning and designing scalable data pipelines.
• Knowledge of real-time data processing and event driven systems. Use of Kafka, Event Hubs or similar.
• Experience working with data scientists, MLOps and building ML enabled features.

Data is at the heart of everything we do at Dotdigital and have a lot of it! We process hundreds of terabytes and tens of thousands of requests per second. So if you’re looking for a challenging environment and a chance to push our business forward with cutting edge data initiatives at scale, then this is the role for you.

Don’t just take our word for it - hear what your future colleagues have to say about working in our team: