Customer Service Advisor

Overview

Customer Service Advisor. 40 Hour Week. A well-established, fast-growing manufacturing business is recruiting a Customer Service Advisor to join a friendly and high-performing Customer Service team. This is a great opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys building strong relationships while managing a varied workload. You will act as a key point of contact for customers, ensuring orders, enquiries and issues are handled efficiently and professionally.

• Review and process customer orders ensuring they are processed within agreed timescales.
• Provide prices, lead time, delivery and stock availability information.
• Act as the interface between customers and internal teams including Planning, Procurement and Finance.
• Resolve customer complaints and credit queries effectively.
• Maintain accurate customer records and provide proactive customer support.
• Work closely with sales teams to keep them informed of customer activity and changes.

• Proven experience in a fast-paced customer service environment.
• Comfortable managing multiple priorities with strong attention to detail.
• Commercially aware with excellent communication and organisational skills.
• Manufacturing experience desirable.
• Knowledge of Spanish – desirable.
• Strong IT skills, particularly MS Office / Excel.
• Able to commit to a full time, office-based role with a realistic daily commute.

• 40 hours per week.
• Monday to Friday, 8:30am – 5:00pm.
• 30-minute unpaid lunch break.

• 33 days holiday per year (including bank holidays).
• Salary Sacrifice Pension – Employer 6%, Employee minimum 3%.
• Life Assurance – 3x annual salary.
• Occupational health & physiotherapy services.
• Employee Assistance Programme.
• Free onsite parking.
• Onsite canteen with free tea, coffee and filtered water.
• Supportive, people-focused culture with long-term career stability.

• Job Title:
  
  Customer Service Advisor
• Company:
  Morgan Ryder Associates
• Location:
  
  Competitive
• Posted:
  Jan 22nd 2026
• Closes:
  Feb 22nd 2026
• Sector:
  Customer Services
• Contract:
  
  Permanent
• Hours:
  
  Full Time