Night Porter

Overview

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• Mobile Gaming training platform for training across several hotel areas.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well‑being and healthcare benefits and monthly programs to support mental health.
• Mental Health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Employee Assistance Programme offering support and counselling.
• Flexible working hours.
• Fun, supportive and inclusive work environment with regular team events.
• Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• Host of BIG People Days to celebrate, reward and recognise employees and communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• All offers are subject to T&C’s based on your contract.

As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will think on your feet, proactively solve problems and be versatile, supporting all departments. This is a varied role, where you will be involved in every step of our customer journey, from check‑in through to preparing room‑service orders and serving on the bar.

• Know what great customer service looks like.
• Ability to resolve guest issues efficiently and positively.
• Able to work on your own initiative.
• Know what a good job looks like.
• Forge and maintain strong relationships with all departments.
• All offers are subject to a successful DBS check in this role.

To be discussed.

Come and be part of something new & something special – Work, Grow & Play the Village Way!