Ward Administrator

Job summary

We have an exciting opportunity for a developing Administrator to support the Knowsley Inpatient Admin Team. The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.

The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care.

The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.

• Produce typed letters/reports for the ward on various issues relevant to the Service and distribute to others via IT systems, internal mail and the e‑mail system, as appropriate.
• In line with Service requirements, prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales.
• Coordinate all ward round documentation across all disciplines, including maintenance of the membership lists via the relevant Clinical Information and e‑mail systems.
• In line with Service requirements, produce typed documentation to support key workers. Distribute relevant documents to members of the clinical team.
• Ensure an adequate process for disposing of confidential clinical information/documents.
• Responsibility of reporting, co‑ordinating and tracking of maintenance requests.
• Maintain recording systems to support the monitoring of annual leave, sickness, and training of ward staff via the online roster system.
• In line with Service requirements, maintain manual and electronic patient and ward records.
• Maintain stationery and provisions stocks and order any other items required for the ward.
• Carry out general office duties, e.g., answer routine telephone enquiries, take and deal with messages, book appointments when required, photocopying.
• Carry out Cashier duties as per training provided and in accordance with Trust Standing Financial Instructions.
• Escort professional visitors within the sites, as required.
• Liaise with clinical and other administration staff providing information as required.
• Book interpreters via the appropriate booking system for service users as required.
• In accordance with Trust Information Governance and Caldicott guidance, receive and impart information of a serious criminal nature to others who have a professional right to know.
• Provide cover for colleagues as requested by the Administration Manager, including reception duties.
• Contribute to general development initiatives and project work in line with Service requirements.
• Ensure that work is conducted in accordance with Trust policies and procedures and contribute to their development.
• Arrange appointments for professional visitors as and when required, coordinating all aspects of the visit, and liaising with security.
• Participate in the local induction process for new staff.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Date posted: 12 January 2026
Pay scheme:
Agenda for change
Band:
Band 3
Salary: £24,937 to £26,598 a year per annum

Contract:

Permanent
Working pattern:
Full‑time…