Manager, Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers. Read more at

Location:

USA - Kinston, 2101 John Mewborne Rd.

Division:

Solutions
Job Posting

Title:

Manager, Operations
Time Type:
Full Time

Reporting to the General Manager, the Quality and Training Manager leads a quality department team responsible for maintaining inventory accuracy, space utilization, continuous improvement, and quality control. Quality Control consists of ensuring compliance with company policies and directives, as well as Standard Operating Procedure adherence within the distribution center. This position will also be coordinating and tracking training activities throughout the facility to include safety.

• Exhibits a daily hands-on approach to responsibilities for maintaining inventory accuracy and optimizing training opportunities.
• Tracks key performance indicators (KPI) and metrics throughout the facility relating to quality and training requirements that can be measured and documented.
• Participates in the coordination and implementation of multiple client cycle counts along with development of short and long-range goals, objectives, policies, and operating procedures; monitors and evaluates effectiveness and affects changes required for improvement (CIP/ CAPA).
• Develops, maintains, and updates inventory control procedures and tracks accuracy of inventory counts.
• Makes process change recommendations to minimize losses and liability.
• Works cross-functionally with Operations to ensure existing processes are well executed and process improvements are implemented.
• Investigates inventory variances and conducts root cause analysis as needed.
• Oversees quality checks and out of scope projects; performs routine reviews on status of non-conformances.
• Implementation and compliance of Standard Operating Procedures (SOP) including 5 Star Assessment standards.
• Engage in managing Continuous Improvement / Lean projects, training, coaching, and mentoring the distribution center via the Quality Improvement Team (QIT).
• Coordinate, track, schedule, and present SHE training requirements and associated documentation.
• Involved in administrative functions such as quality and training documentation as well as other duties required by the General Manager.
• Engaged in onboarding new accounts and other business development initiatives.
• Required to maintain infrequent communication with external clients of account(s) assigned.

• Performs other duties as required

May be required to lead and coordinate other department team members of at least one client account.

Bachelor’s Degree in Distribution/Logistics, Quality Management, or a related field. Equivalent combination of education/training and experience will be considered.

• Highly Proficient in Microsoft Office (Excel, Word and Power Point)
• Prior inventory management and/or WMS experience preferred

Certificates & Licenses: Ability to pass Material Handling Equipment training per OSHA and company requirements.

• English primary; bilingual preferred

• Communication skills: This manager must communicate information clearly and facilitate learning by diverse audiences. They also must be able to effectively convey instructions to their audience.
• Critical-thinking skills: Quality and Training managers use critical-thinking skills when assessing classes, materials, and programs. They must identify the training needs of an organization and recognize where changes and improvements can be made.
• Interpersonal skills: Must…