Manager, Operations

DSV - Global transport and logistics

DSV is a global leader in transport and logistics, founded in 1976 in Denmark. We serve customers with transportation, warehousing, packaging, and customs solutions in over 80 countries.

USA – Kinston, 2101 John Mewborne Rd.

Title: Manager, Operations
Division: Solutions
Time Type: Full Time

Reporting to the General Manager, the Quality and Training Manager leads a team responsible for inventory accuracy, space utilization, continuous improvement, and quality control. The role also coordinates and tracks training activities throughout the distribution center, ensuring compliance with company policies, SOPs, and safety standards.

• Exhibit a daily hands‑on approach to maintaining inventory accuracy and optimizing training opportunities.
• Track key performance indicators (KPI) and metrics throughout the facility related to quality and training requirements.
• Participate in the coordination and implementation of multiple client cycle counts and develop short- and long‑range goals, policies, and operating procedures; monitor effectiveness and implement changes for improvement (CIP/CAPA).
• Develop, maintain, and update inventory control procedures and track accuracy of inventory counts.
• Make process change recommendations to minimize losses and liability.
• Work cross‑functionally with Operations to ensure process execution and improvement implementation.
• Investigate inventory variances and conduct root‑cause analysis as needed.
• Oversee quality checks and out-of-scope projects; perform routine reviews of non-conformances.
• Implement and enforce compliance with Standard Operating Procedures, including 5‑Star Assessment standards.
• Engage in managing Continuous Improvement/Lean projects, training, coaching, and mentoring via the Quality Improvement Team (QIT).
• Coordinate, track, schedule, and present SHE training requirements and related documentation.
• Perform administrative functions such as quality and training documentation and other duties required by the General Manager.
• Participate in onboarding new accounts and other business development initiatives.
• Maintain frequent communication with external clients assigned to the account(s).

• Perform other duties as required.

May be required to lead and coordinate other department team members for at least one client account.

• Bachelor’s degree in Distribution/Logistics, Quality Management, or a related field, or equivalent combination of education/training and experience.

• Strong communication, critical‑thinking, interpersonal, and leadership skills.

• Ability to inspire, coach, and mentor a diverse group of employees.

• Highly proficient in Microsoft Office (Excel, Word, PowerPoint)
• Prior inventory management and/or WMS experience preferred.

Ability to pass Material Handling Equipment training per OSHA and company requirements.

• English (primary); bilingual preferred.

• Communication skills: Communicate clearly and facilitate learning for diverse audiences.
• Critical‑thinking skills: Identify training needs and recommend improvements.
• Interpersonal skills: Collaborate with staff, trainees, experts, and leaders; achieve results through teamwork.
• Leadership skills: Organize, motivate, and instruct diverse groups.

• Leader of Others

• Business Acumen

• Communication / Building Partnership

• Developing Others

• Empowerment

• Leadership Excellence

• Leading Change

• Independent Contributor

• Accountability

• Customer Orientation

• Developing Oneself

• Drive for Results

• Embracing Change

• Problem Solving

• Professional Competencies

Work may involve handling objects up to 100 lbs, frequent reaching, bending, climbing, and walking. Up to 66 % of the time may involve standing or walking; more than 66 % of the time may involve sitting or standing. No special physical restrictions are required beyond normal job duties. Other physical requirements:
None.

• Primarily performed in an office setting.
• Noise level is usually moderate in…