Team Member; Charley's Cheesesteak

Key Responsibilities

• Customer Service
  • Greet customers with a friendly and welcoming attitude.
  • Take customer orders and process them accurately through the point‑of‑sale (POS) system.
  • Answer questions about the menu, ingredients, and promotions in a helpful and informed manner.
  • Ensure customers receive their food and beverages in a timely manner and that their experience meets Charley’s standards for quality.
  • Handle customer concerns or complaints professionally and promptly, escalating to management if necessary.
• Food Preparation
  • Assist in preparing food items according to Charley’s Cheesesteaks’ menu standards.
  • Ensure that food is cooked and presented to meet quality and safety standards.
  • Operate kitchen equipment such as grills, fryers, and ovens safely and according to guidelines.
  • Follow all food safety and sanitation procedures to maintain a clean and safe environment.
  • Assist in prepping ingredients and assembling orders as needed.
• Cleaning & Organization
  • Maintain cleanliness and organization of the restaurant, including dining areas, kitchen, and restrooms.
  • Clean and sanitize workstations, counters, utensils, and equipment regularly.
  • Assist in clearing and resetting tables as needed.
  • Ensure that trash is disposed of in a timely manner and that the restaurant remains neat throughout the day.
• Team Collaboration
  • Work closely with other team members to ensure smooth operations and excellent service.
  • Assist with stocking and replenishing supplies as needed.
  • Support team members during busy periods, helping with tasks to maintain a fast and efficient workflow.
  • Participate in team meetings and contribute ideas for improving operations and customer satisfaction.
• Cash Handling & POS
  • Accurately handle cash and credit card transactions, following proper procedures for payment processing.
  • Operate the POS system to enter orders, process payments, and issue receipts.
  • Ensure that all cash handling practices meet company standards and follow proper cash‑out procedures at the end of the shift.
• Promotions & Up-Selling
  • Promote menu items and special offers to customers to increase sales.
  • Suggest add‑ons or upgrades in a friendly manner, such as drinks or sides, to enhance the customer’s meal.
  • Assist with store promotions and encourage customers to try new menu items.

• Positive attitude with a focus on providing excellent customer service.
• Ability to communicate clearly and effectively with customers and team members.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Willingness to learn new tasks and operate kitchen equipment safely.
• Strong work ethic, reliability, and a team‑oriented mindset.
• Ability to handle cash and process transactions accurately.
• Basic math skills to handle cash register operations and give correct change.
• Ability to follow food safety and sanitation guidelines.

• No prior experience required; training will be provided.
• Previous experience in food service or customer service is a plus but not necessary.

• Ability to stand for long periods and work in a fast‑paced environment.
• Ability to lift up to 25 pounds, bend, and reach.
• Ability to perform repetitive tasks, including food preparation, cleaning, and organizing.