Site Coordinator

Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We’ve evolved our name to reflect the standard of care we’ve always provided and demonstrate how we are different.

We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life‑changing outcomes for our patients.

Join us as a Site Coordinator!

The Site Coordinator will work in a collaborative team structure, wear multiple hats, receive administrative training, oversee day‑to‑day activities and authorizations within their clinic or region, and communicate closely with the Clinic Director.

Please note – this is an immediate need that requires a full‑time, on‑site presence.

• Train and onboard administrative staff (PCCs); train Exercise Specialists on the administrative components of their role
• Under the direction of the Practice Manager, assist in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support
• Participate in making and implementing recommendations to promote clinic efficiency and effectiveness
• Ensure the clinic’s daily service excellence, including facility maintenance, IT issues, and excellent customer experience
• Monitor key performance metrics: cancellations, no‑shows, visits, customer service, authorization metrics
• Oversee authorizations within the clinic or region
• Operate the multi‑line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation
• Collect co‑payments from patients, clearly documenting transaction on a written receipt
• Run daily co‑payment collection reports to ensure collection accuracy
• Manage patient appointments, cancellations and review therapist schedules to effectively fill openings through a medical records system, documenting pertinent conversations for future reference
• Document patient visits, fax initial evaluations, discharge summaries and notes to the appropriate physician
• Interface with insurance companies to obtain authorization for all insurances, including tracking visits approved
• Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential
• Regularly monitor patient accounts by frequently running detailed day sheet, POC compliance and balance report
• Complete weekly reporting and dashboard items such as affidavits reporting, eligibility dashboard and active cases
• Other duties as assigned

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of study preferred

Take the next step in your career with Highbar Physical Therapy – Apply today!

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About Us:

We develop leading‑edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.

Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.