Research Manager

At Charity Job, we’re motivated by the belief that great people power great causes. We’re a mission-led, commercially sustainable business that balances social impact with innovation, collaboration, and high standards of service. Our team cares deeply about the sector we serve and the experience of everyone who uses our platform. Working here means contributing to a product that helps charities thrive, while being part of a supportive, inclusive workplace where ideas are valued and personal development is encouraged.

• Manage large-scale sector research surveys and insights projects (e.g., Charity Job’s Annual Salary Report, Benefits Survey, AI in recruitment surveys.) including scoping, survey design, analysis, reporting and webinar delivery, in close collaboration with the Senior Research Executive (SRE)
• Be aware of sector needs and requirements to devise innovative new research projects that will drive thought leadership, revenue or internal development
• Contribute to Charity Job’s thought leadership by sharing research findings through reports, presentations, webinars and external speaking opportunities
• Line-manage the Senior Research Executive, providing guidance, coaching and mentoring to support develop their skills and career progression
• Work closely with the product team to plan and deliver impactful user research across the product lifecycle, including:
• Exploratory research to understand user needs, behaviours and pain points, and to inform early product direction or concept development
• Evaluative research to refine designs and provide clear, actionable recommendations for Product and design
• Lead reporting and monitoring of customer satisfaction, including NPS and other feedback channels, and share insights to inform improvements across the business.
• Collaborate with the Senior Content Manager to produce research-backed blogs, guides and sector insights
• Deliver ad-hoc research projects to support priorities across the business
• Maintain the research roadmap, support research operations and manage the research budget

• Proven experience in research management, ideally within recruitment, HR, or the charity sector but not essential.
• Strong leadership skills with experience managing and developing team members.
• Excellent analytical skills with the ability to interpret complex data and present clear, actionable insights.
• Exceptional written and verbal communication skills, including experience producing reports and thought leadership content.
• Familiarity with research methodologies (qualitative and quantitative) and data analysis tools.
• Ability to manage multiple projects and deliver to deadlines
• Experience in stakeholder engagement and presenting research findings to diverse audiences.