Repairs Manager

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well‑maintained.

We specialise in responsive repairs and voids, planned maintenance, energy‑efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support. Cardo Group is becoming one of the UK’s most forward‑thinking maintenance and retrofit providers.

Do you want to be part of something great?

We are currently looking for a Repairs Manager to join our team in Kingston.

Cardo Group

Permanent

Kingston Upon Thames

Repairs Manager

The Repairs Manager is responsible for overseeing the delivery of high‑quality, customer‑focused repairs and maintenance services within the social housing portfolio. The post holder will manage a team of operatives and subcontractors to ensure that all responsive, void, and planned works are completed safely, efficiently, and to the required standards, in compliance with contractual, legal, and organisational requirements.

• Supervise and coordinate day‑to‑day responsive and void repair works across the housing stock.
• Allocate jobs, monitor progress, and ensure completion within agreed timescales and budgets.
• Carry out pre‑ and post‑inspections of works to ensure quality, specification compliance, and customer satisfaction.
• Ensure operatives have the correct materials, equipment, and information to complete their tasks effectively.
• Work closely with planners, schedulers, and customer service teams to minimise downtime and improve first‑time‑fix rates.
• Promote and enforce safe working practices in line with H&S regulations and company policies.
• Conduct regular toolbox talks, site audits, and risk assessments.
• Ensure all operatives and contractors adhere to statutory and company health and safety requirements.
• Line manage a team of operatives, including conducting 1:1s, appraisals, and performance reviews.
• Support training, development, and performance improvement initiatives.
• Manage absence, disciplinary, and grievance issues in line with HR policies.
• Ensure all works are delivered to high quality and professional standards.
• Handle customer complaints and queries promptly and effectively.
• Work collaboratively with tenants, contractors, and internal teams to deliver excellent service outcomes.
• Monitor expenditure and resource allocation to ensure cost‑effectiveness.
• Authorise materials, labour, and subcontractor invoices within agreed limits.
• Identify and report opportunities for service improvement and cost savings.
• Maintain accurate records using the housing management or repairs system (e.g., Northgate, DRS, Orchard, etc.).
• Provide performance data and reports to management as required.
• Support the Repairs Manager with operational planning, KPI reporting, and audits.

• Proven experience in a social housing repairs background.
• Full UK driving licence.
• Strong knowledge of building maintenance, trades, and repair diagnostics.
• Good understanding of health and safety legislation (e.g., CDM Regulations, Asbestos Awareness).
• Experience using housing or repairs management systems.
• Excellent communication, leadership, and organisational skills.
• Ability to work under pressure, prioritise workloads, and meet deadlines.

• Excellent development and progression opportunities.
• 25 days holiday, plus bank holidays (pro‑rated).
• Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension…