Service Manager

DrPA is recruiting for an experienced & motivated healthcare service manager with exceptional interpersonal and leadership skills to join our friendly team.

DrPA Secure provides GP services to approximately 30 HMP/detained sites across the country. The Service Manager will work closely with our internal team and external partners ensuring a high‑quality GP service provision.

This role is full‑time and is remote.

• The Management and leadership of the GP service line team
• The team, which includes GP relation manager / workforce planner
• Allocation of Advanced Nurse Practitioners across the sites
• Planning, preparing and presenting at external stakeholder meetings
• Ensuring that the team’s actions are delegated and fully completed within the specified timescale
• Ensuring complaints/processes/guidance processes are in line with company policy
• Overseeing the completion of audits, developing and completing action plans as part of the regulatory framework

DrPA has been operating in secure environments since 2014 providing General Practitioner services. We deliver our services based on our ethos of CARE:

Com passionate care that is trauma informed and supportive

Assurance that care is evidence‑based & demonstrates high quality outcomes for our patients

Respectful of peoples’ cultural and religious beliefs

Empowerment; we centre each resident by co‑creating holistic care plans that treat their needs and equip them to self‑manage their wellbeing.

• The Management and leadership of the GP service line team
• The team, which includes GP relation manager / workforce planner
• Allocation of Advanced Nurse Practitioners across the sites
• Planning, preparing and presenting at external stakeholder meetings
• Ensuring that the team’s actions are delegated and fully completed within the specified timescale
• Ensuring complaints/processes/guidance processes are in line with company policy
• Overseeing the completion of audits, developing and completing action plans as part of the regulatory framework
• The successful candidate will develop professional relationships with external partners, promote a positive work culture, and foster excellent team‑working relationships. They will be proactive, prioritise workload and be solutions focused.
• Keep the Executive team informed of strategic service development, ensuring the service provides high quality GP care.
• Ensure recruitment, training, performance, management and staff wellbeing is kept to a high standard.
• Keep up to date with changes within Health and Justice and related legislation.
• Bring innovation into the service and coordinate projects within the service line.
• Develop, maintain and grow external stakeholder relationships.
• Support regulatory frameworks such as the CQC within our commissioned services.

• Educated to a degree level on business or healthcare.
• Experience of managing multidisciplinary teams.
• Experience of HR process, workforce planning and development.
• Experience of performance management including appraisals.
• Experience of working in a similar role within a healthcare setting.

Pension salary scheme available.

Employee Assistance Programme (EAP): confidential 24/7 support.

Access to perks at work.

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.

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