Patient pathway coordinator | Kingston and Richmond NHS Foundation Trust

Overview

You will be the first point of contact for all administrative issues relating to a patient’s pathway of care. You will work as part of a multi-disciplinary team and provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire process is managed smoothly.

The work is fast-paced and can be complex, and you will have the opportunity to support patients and ensure they receive the best possible care. To do this you will need to work in a calm, logical way and be able to multi-task as each day can be different and challenging.

These roles ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to patients and service users. In return for your dedication and skills, we offer an optional apprenticeship programme with protected time for study, as well as tailor-made training and development for career growth. You will learn skills that will equip you to progress in a rewarding career supporting NHS clinical services while working towards nationally recognised apprenticeship qualifications.

We also offer support and a buddying system so that new team members quickly find their feet and help each other learn in a supportive way.

• Outpatient Pathway – Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
• Pathway Tracking – Use the 18weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
• Inpatient Pathway (Speciality Specific) – Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality.
• General Administrative – Use Trust IT systems and speciality databases to ensure relevant and accurate information is recorded.
• Communications/Customer service – Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• Education and Training/Self-Development – Identify own training and development needs and undertake appropriate training/education as required.
• Adherence – Adhere to all Trust Policies as applicable.

Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities. We also recognise and celebrate the work our teams do through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

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