Multilingual Customer Success Expert - Fintech

Note: This is a Talent Community advert. By applying, you are registering your interest to be contacted when further openings for this role become available.

Foundever® will have some exciting opportunities arise over the next few months for multilingual Customer Success Experts to join us at our location in Kingston upon Thames, just a few minutes’ walk from Kingston train station and the town’s shops, cafes and riverside.

If you're fluent in English and either Italian, Spanish, French, or German, and are seeking a new challenge that offers real career growth and a great work-life balance, this could be the perfect opportunity for you…

Salary: Up to £30,000.00 per annum, paid monthly

Opening Hours: Shifts between Monday to Friday, 08:00 to 19:00 (no weekends)

Benefits: Salary advance scheme, employee rewards platform, hybrid working opportunities

Contract Type: Permanent, full-time (37.5 hours per week)

Training: 4 weeks, fully paid

Location: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ

Start Date: TBC

Please note that we are unfortunately not able to offer sponsorship for this role.

As a Customer Success Expert with Foundever®, you’ll provide software and sales support to accountants, small business owners, and self-employed individuals using a leading accounting software product across the UK, in both English and another language (Italian, Spanish, French, or German).

Your role will be pivotal in delivering an outstanding customer experience for users of our Client's platform, empowering them to use their suite of online products in the most optimal way. As an Expert, you’ll live and breathe our values and become a customer ambassador that is passionate about creating a uniquely positive experience while eliminating customer friction.

Having an existing understanding of accounting software is an advantage, but not essential.

You could be a great fit for this role if you have these skills and attributes:

• Customer-Obsessed: You have a natural enthusiasm and passion for providing an outstanding customer experience to every customer, every time
• Growth-Oriented: You can identify opportunities for up- and cross-selling where appropriate
• Excellent Communicator: You communicate clearly and concisely, with the ability to translate complex ideas into simple, easy-to-understand language
• Active Listener :
  You attentively listen to customers and understand their needs and concerns
• Problem Solver :
  You can quickly identify and resolve customer issues or complaints
• Adaptability :
  You adapt easily to different customer interactions and stakeholders, adjusting your communication style as needed
• Team Player: You thrive working as part of a team, with colleagues and other support teams towards mutual goals

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way tocreate your best moments.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear fromYOU!

Plus , for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on…