Planned Works Administrator

Join to apply for the Planned Works Administrator role at Cardo (Wales & West)

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end‑to‑end service that ensures homes and public spaces are safe, sustainable, and well‑maintained.

This role provides comprehensive administrative support to the Planned Works team, ensuring the efficient coordination and delivery of planned maintenance and improvement projects across the social housing portfolio.

• Assist in the coordination and scheduling of planned maintenance works, including kitchens, bathrooms, roofing, windows, and cyclical decorations.
• Liaise with residents to arrange appointments, access, and pre‑work surveys; handle queries or complaints professionally and promptly.
• Update and maintain records on housing and asset management systems (e.g., Northgate, Keystone, or equivalent).
• Track project progress and maintain accurate documentation for work orders, invoices, and compliance certificates.
• Provide administrative support to project managers and surveyors including preparation of reports, correspondence, and spreadsheets.
• Ensure data entry and reporting accuracy to meet KPIs, compliance targets, and audit requirements.
• Process invoices and purchase orders in line with financial procedures, liaising with finance and contractors as needed.
• Support resident satisfaction surveys and collate feedback for service improvement.
• Maintain effective communication with contractors, suppliers, and internal departments to ensure timely delivery of works.
• Monitor and update Health & Safety documentation including risk assessments and method statements where applicable.

• Proven administrative experience in a fast‑paced environment.
• Excellent IT skills, particularly Microsoft Office and housing/property management systems.
• Strong organisational and time‑management abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy in data management.
• Experience in a housing association, local authority, or construction environment – desirable.
• Knowledge of planned maintenance, asset management, or property compliance – desirable.
• Understanding of social housing regulations and resident engagement – desirable.

• Excellent development and progression opportunities.
• 25 days holiday, plus bank holidays.
• Range of Salary Sacrifice Schemes (holiday purchase, EV schemes, AVC pension contributions).
• Life Assurance cover.
• Wellbeing Resources and Counselling services.
• Retail & Lifestyle Discount Platform.
• Enhanced Family Leave Provisions.
• Recognition initiatives and awards.
• Occupational Sick Pay.
• Private Medical Insurance.

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

Cardo Group

Permanent

Kingston Upon Thames

Planned Works Administrator

Entry level

Full‑time

Information Technology

Construction