Food and Beverage Shift Manager

City Cruises Gananoque ON, 208 Main Steet, Gananoque, Ontario, Canada

Job Description

Posted Thursday, January 29, 2026 at 8:00 AM

Hornblower Group
is a global leader in experiences and transportation.

Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well asferry and transportation services.

Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels.

Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity,provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada. For more information, visit

Position Summary: Inspired by a commitment to excellence, the Food & Beverage Shift Manager
will assist the Food & Beverage Manager with the daily oversight of all departmental activities. The successful candidate will ensure a high level of proficiency and profitability for all divisions of the department:
Dockside Restaurant, The Ice Cream Shop, The Upper Deck, Onboard Menu, Ivy Lea, and Private Charters. The Food & Beverage Shift Manager will contribute to the success of the operation by having diligent oversight of crew regarding all company standards & hygiene expectations, adherence to food handling best practice, local health unit standards, all while contributing to a safe and welcoming work environment for all employees.

Essential job functions and duties include but are not limited to the following:
* Please note this is a seasonal/contract position*

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Duties and Responsibilities: ul

Provides amazing hospitality to coworkers and guests as prescribed in our RESPECT Service System

Assists the Food & Beverage Manager with recruitment, training and development, performance management, and retention of all Food & Beverage crew.

Works with the Food & Beverage Manager to ensure accuracy of inventory management. This includes but is not limited to: verifying deliveries, control and safeguard of locked zones, waste management and record keeping, and annual inventory assessments.

Collaborates with Food & Beverage Manager to complete accurate record keeping for: equipment preventative maintenance, annual equipment cleaning, equipment repairs, temperature logs, crew performance and incident reports.

Maintains high standards of food and restaurant safety for guests and staff including but not limited to: ensuring adherence to safe food temperature handling, sanitization, WHIMIS, provincial and local health unit requirements, departmental policies, and best practices.

Provides support to supervisors through training, coaching, and development in all areas of departmental operations and ensuring completion of daily duties.

Conducts pre-shift meetings with supervisors, ensuring important departmental information receives sign-off and is communicated to crew.

Provides support and assistance to the front-line positions when applicable to further enhance guest service.

Ensures completion of all opening and closing duties by assigned employees, as detailed on checklists.

Manages employee performance in a…