Server, Server​/Wait Staff

City Cruises Gananoque ON, 208 Main Steet, Gananoque, Ontario, Canada

Posted Thursday, January 29, 2026 at 8:00 AM

Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc.,

a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually.

Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada. For more information, visit

The Server is proficient in their knowledge of common food & beverage sales goods. They are technically competent in time management, offering timely service with a hospitable and cordial demeanor towards guests. The crew member manages stress well, in a fast past environment, treating guest and co-workers with kindness. The server will be aware of menu offerings, the vessel schedule & embarkment times, dining periods, special events, Ivy Lea offerings and is knowledgeable about the local attractions.

The successful candidate will personally contribute to the unforgettable guest experience by way of exceptional care for food & beverage, being respectful of decisions made by direct supervisors, be favorably viewed by their peers and be swift and efficient in the execution of their assigned duties.

Please note this is a seasonal/contract position

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Retention Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

• Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
• Reports to work on time and for all scheduled shifts, clocking in and out appropriately, in conjunction with managing personal break time appropriately.
• Understands and follows all policies and procedures relating to the crew’s role within the company.
• Maintains uniform in conjunction with a neat, clean, and well-groomed appearance in compliance with appearance standards.
• Proient knowledge of all City Cruises Gananoque & Ivy Lea experiences and menu offerings.
• Is aware of vessel schedule, embarkment periods, local attractions, upcoming events and entertainment to prepare for peak dining periods.
• Good understanding of common allergies, preferences, and religious dining restrictions. Proficient knowledge of various beer, wine, spirit, cocktail styles & recipes. Adheres to Dockside Beverage menu recipes as set out by Food & Beverage Manager. Accurately prepares alcoholic & non-alcoholic beverages for bar guests and service.
• Takes responsibility of assigned table section by way of daily check in with on duty supervisor, table preparedness and general cleanliness of restaurant environment.
• Acknowledges and greets guest politely, in a timely fashion upon arrival.
• Accurately take orders and enters them into the point-of-sale system, following all recipes as set out by the Food & Beverage Manager.
• Manages timely execution of order taking, beverage service, food service and payment, ensure guests are satisfied with their…