General Manager, Student Transportation

Description

Voyago is launching an exciting new Student Transportation division in Kingston and were looking for a strategic people-focused General Manager to lead it.

At Voyago were Driven to Care and Safety First Focused! That means delivering safe reliable uninterrupted transportation that families count on and empowering our leaders with the tools expertise and support they need to succeed.

This role is perfect for an experienced results-driven leader who thrives in a start-up environment and is energized by building something from the ground up. Backed by Voyagos proven systems and dedicated operational support teams youll create the foundation for a high-performing division that serves students schools families and the broader Kingston community.

As the General Manager you step above day-to-day troubleshooting to focus on long-term success operational excellence and exceptional service delivery.

Reporting directly to the VP of Student Transportation you provide clear direction strengthen partnerships drive performance and lead a team of supervisors and frontline staff who manage daily operations. With dedicated teams in dispatch routing safety training and customer support youre supported by experts allowing you to lead strategically while ensuring service runs smoothly across every route every day.

This position is a primary point of contact for major accounts and consortium partners requiring professional diplomacy confidence and strong relationship management.

• You lead the strategy your team executes the operation.
• Youre surrounded by experts: of Operation Managers and a senior team of experienced staff.
• Your work has purpose: you support students families and school communities across Kingston.
• Career growth is built in: we invest heavily in leadership development and succession planning.
• You build something new: play a key role in launching a new operation with full corporate support.
• You drive service without interruption: a mission that defines our commitment to customers.

• Provide overall strategic leadership for the Kingston division ensuring service continuity operational stability and long-term growth.
• Set annual performance goals service standards and divisional priorities aligned with corporate strategy.
• Lead the development of operational plans contingency strategies and start-up scaling frameworks to support sustainable expansion.
• Oversee execution through your leadership team (supervisors dispatch training and safety) ensuring alignment and accountability.
• Serve as the senior decision-maker for escalations risk mitigation and major operational issues.

• Build and develop a high-performing leadership team capable of running day-to-day operations independently.
• Foster a culture of safety accountability service excellence and employee engagement.
• Lead succession planning leadership coaching and ongoing talent development for supervisors and frontline leaders.
• Lead complex employee relations matters in collaboration with HR ensuring decisions align with both legal requirements and organizational values.

• Act as the primary senior representative for the division with school boards consortiums municipal partners and community stakeholders.
• Represent Voyago in high-level discussions involving contract management service expectations escalations and long-term partnership building.
  
  Strengthen community presence promoting Voyagos brand mission and commitment to service without interruption.
• Support future business development opportunities RFP participation and expansion planning.

• Own the divisional budget financial planning forecasting and performance reporting.
• Ensure financial accountability through cost management resource planning and strong operational governance.
• Evaluate financial performance and implement strategies to improve margins efficiency and resource allocation.
• Contribute to capital planning including fleet lifecycle facility expansion and major procurement decisions.