Multi-Unit Team Leader

Overview

Multi-Unit Team Leader at H&R Block. You will provide leadership over three H&R Block tax offices, using your people management experience to lead customer-centric teams and accelerate seasonal tax business. This role is not remote and requires in-person work.

• Front-line manager responsible for leadership and development of associates across three tax offices
• Deliver an outstanding client experience and achieve office-related growth objectives
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets
• Develop local partnerships and manage office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and address performance concerns with support from the Associate Relations Center
• Build an engaging team environment across all offices through training and coaching
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*

• People management experience with the ability to grow and develop associates
• Demonstrated aptitude for executing growth plans and fostering a growth-oriented culture
• Strong decision-making and judgment skills; able to work in a fast-paced environment with minimal supervision
• Excellent interpersonal and communication skills with a customer-centric mindset
• Computer proficiency in MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*

• Comprehensive benefits to support health, wellbeing, and financial wellness
• Employee Assistance Program with Health Advocate
• Better You wellbeing program to build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility requirements apply)
• Details available at

H&R Block is committed to a Connected Culture where trust, care, and connections help everyone belong. You will be supported by colleagues who help each other grow, in a recognized environment across best companies lists. We are an equal opportunity employer and celebrate diversity in the workplace.

* Enrollment in the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.