Repairs Officer; DLO

Play a key role in delivering high-quality repairs services across West Norfolk

We're looking for a Repairs Officer to join our Home and Repairs & Maintenance team at Freebridge Community Housing.

In this hands-on role, you'll be responsible for managing our in-house DLO trade teams and supporting the delivery of a high-quality, value-for-money repairs service. You'll oversee day-to-day operations, carry out property surveys, and ensure that all works are delivered to a high standard-helping us maintain homes our customers can feel proud of.

This is a great opportunity to make a real impact-supporting service improvement, driving performance, and helping to create safe, well-maintained communities across our region.

About Freebridge Community Housing:

Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King's Lynn and West Norfolk's housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership.

We've had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values:
Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.

What you'll be doing:

• Team Leadership:
  Take responsibility for the day-to-day management of the DLO in-house repairs team, ensuring effective delivery of services and high performance.
• Service Planning:
  Support the development, coordination and monitoring of business planning and improvement activity to ensure operational priorities are met and value for money is achieved.
• Quality Monitoring:
  Continually assess the quality and success of all repairs works, using data and insight to drive improvements and inform decision-making.
• Repairs Delivery:
  Develop and deliver a safe, timely and cost-effective repairs service that meets customer expectations and compliance standards.
• Performance Management:
  Ensure key performance targets are set, monitored and achieved to maintain a high-performing, customer-focused service.
• Health & Safety Compliance:
  Ensure compliance with health and safety legislation and promote a culture of safety across all trade teams.
• Customer Resolution:
  Confidently manage and resolve complaints and dissatisfaction cases, ensuring positive outcomes for customers and the organisation.
• Surveying & Specification:
  Survey and specify all repair and planned works, including insurance damage and adaptation works, in line with agreed procedures.
• Budget Management:
  Work within authorised budgets and agreed quality standards, supporting the effective use of resources across the service.
• Post-Inspection & Audit:
  Complete post-inspections and monthly health and safety audits to ensure work is delivered to the correct standard and in line with compliance requirements.

What we're looking for:

• HND in Building Construction / Building Surveying or a related subject.
• Relevant professional qualification in surveying or maintenance or similar e.g., CIOB or RICS
• Experience in effectively managing repairs to a high standard of customer satisfaction and possessing an up-to-date knowledge of housing legislation, regulation, policy and practice in relation to repairs management.
• Experience in developing and implementing strategies, policies, procedures, plans, and setting, monitoring, achieving and exceeding targets.
• Experience of managing a high performing team in the repairs and/or voids environment
• Demonstrable experience of understanding building construction (repairs and voids)
• Demonstrable skills in performance, organisational management, risk management, financial & budgetary management and people management.
• Experience of management of a multi-disciplinary and multi-function business and customer services function at a senior level in a sizeable and complex organisation.
• Full UK Driving License.

What's in…