Service Manager

Location: Faro Lodge, King's Lynn

Salary/

Contract:

£39,483.29 per annum, Full-Time 37 hours per week, Permanent

We are looking for a passionate and committed Manager to join our six-bedded Faro Lodge Respite Service. Faro Lodge provides short and planned breaks, alongside crisis and emergency support, giving valued respite to our customers and their families. If you thrive in a changing environment, enjoy embracing new ways of working, and want to lead a team that delivers outstanding support to customers, this is the role for you.

• Support customers to live the life they choose
• Build strong, positive, and meaningful relationships
• Encourage independence and develop daily living skills
• Deliver high-quality, personalised support that truly makes a difference
• Embed new processes and ways of working
• Support the integration of new business into service delivery
• Ensure governance, monitoring, reporting, and required actions are completed to a high standard

• Embedding new processes and ways of working
• Supporting the integration of new business into service delivery
• Ensuring governance, monitoring, reporting, and required actions are completed to a high standard

• Be part of an organisation that values kindness, respect, and individuality
• Work within a supportive, enthusiastic team that celebrates success together
• Develop your skills and grow within a forward-thinking, values-driven organisation
• Make a genuine impact on the lives of people in your community

• Competitive pay & great rewards
• Generous leave: 20 days rising to 25 (pro rata for part-time)
• Training & development with recognised qualifications
• Ongoing support: 24/7 counselling services, health & wellbeing benefits
• Exclusive perks:
  Blue Light Card, discounts, and more
• Occupational sick pay from day one
• Free parking & discounted travel

• Proven experience as a manager within the social care sector
• An excellent understanding of the customer and demonstrable experience of developing and delivering services that are customer focused
• Hold/Working Towards a Level 5 leadership/management qualification or equivalent
• A range of ICT skills, including Microsoft Office, and an appetite to embrace the digitalisation agenda
• Experience as a motivational and inspiring people manager
• Excellent communication skills

• An Enhanced DBS check with Children and Adults barring is required for this role
• Essential the applicant holds a Full UK driving licence and use of a vehicle with business insurance
• To undertake designated out of hours, on-call duties for advice and guidance

If you have a disability or any specific requirements that may require reasonable adjustments for you to attend an interview, we would be happy to accommodate.

Independence Matters does not offer sponsorship OR secondary employment opportunities.

Closing Date: Friday 06 February 2026

Interview Dates: Tuesday 10th February & Wednesday 11th February 2026