Unit Coordinator-ED

Overview

Unit Coordinator-ED-FT role at Kingman Regional Medical Center
. Department:
Nursing.

Reports to:

Department Director. Exempt Status:
No.

Position Title:

Health Unit Coordinator. Position Code: UC-xxxx. Safety Sensitive: YES. This description reflects the essential duties and qualifications for the role as currently defined by the employer.

• Receptionist activities and clerical duties required to coordinate patient care, facilitating daily unit operations.
• Represent the unit and provide prompt, polished customer service; act as a resource for patients, families, staff and physicians.
• Initiate discharge folders, patient portal information, and patient information code card upon admission (for all inpatient units).
• Assess unit environment and opportunities for improvements; survey patient rooms daily for suction and oxygen; assess high-risk readmission patients to ensure appropriate steps are followed.
• Coordinate patients’ daily schedule (tests, exams, x-rays, procedures, discharge appointments, transportation, follow-up appointments).
• Maintain and organize patient medical records; perform 24-hour “chart checks”; ensure orders and consults are correctly entered.
• Use electronic medical record for data entry and monitoring of accuracy and completeness.
• Monitor Service Provider Workspace hourly to communicate stat orders and unacknowledged orders to nursing staff.
• Ensure readmission risk patients have Post Hospital Care Clinic follow-up documented on discharge instructions.
• Receive and record emergent verbal and telephone orders from medical staff for diagnostic laboratory, non-invasive radiology tests, and nutrition services.
• Proficiently utilize office equipment (phone, computer, fax, Vocera, printers, copier, scanner, etc.).
• Complete requisition forms to maintain adequate supply levels; reconcile supply orders and maintain cost-effective processes.

Under the direction of a registered nurse (RN), provide continuous visual and proximal contact with patients, including in-room observation, basic comfort services, maintaining a safe environment, accompanying patients during transportation for tests/procedures, and documentation on appropriate forms.

• Support maintenance of a safe, therapeutic environment with a focus on prevention of self-harm and injury; notify clinical staff of changes in patient status or appearance.
• Complete mobility training and stay up to date on required training/orientation.
• Always stay with the patient, even in the event of an emergency; maintain timely and accurate documentation of patient behaviors and actions.
• Comply with all Federal, State, organizational, and departmental policies and procedures.

• Respond to patient needs promptly, answer call lights, and request staff assistance as needed.
• Inform patient or family if nursing staff is unavailable; quickly locate and alert nursing staff to requests.
• Maintain a positive image of the nursing staff through teamwork and proactive communication with nursing staff and physicians.
• Perform room orientation and instruct on communication board usage for new admissions/transfers.
• Maintain patient/family education materials; protect patient confidentiality in communications.
• Distribute hydration aids and comfort items as needed; provide one-on-one observation for confused or high-risk patients; assist with feeding and mobility as appropriate.
• Respect patient rights, privacy, and dignity where feasible.

• Establish and maintain rapport with physicians; welcome and orient new physicians to the unit.
• Introduce physicians to nursing staff; assist with CPOE and troubleshoot issues as needed.
• Manage physician consultations and charts; serve as liaison between physicians and nurses when needed.

• Operate video monitor equipment, manage room displays, and monitor for requested changes; report monitoring changes to nursing staff.
• Document and sign monitoring forms; identify behaviors that may precipitate a fall and respond appropriately to monitor gaps.

Education: None

Certification: BLS certification through the American Heart Association or American Red Cross

Licensur…