Patient Access Representative Imaging Services

Unlock your potential for professional development! We are hiring a Patient Access Representative (Full time) to join our team. Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets and is an outdoor enthusiast's paradise. The role supports KHI’s vision of providing the region’s best clinical care and patient service.

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance. At the direction of management, the candidate completes the registration process for patients, including verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry.

• Exceptional Colleagues
  • Join a culture that supports each other and celebrates what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability.
  • Leaders demonstrate commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding.
• Health and Well-Being
  • Medical, Dental, Vision, Employer Paid HSA for HDHP participants, Robust Wellness and Employee Assistance Program, Employer Paid Group Life, Short & Long-Term Disability
  • Generous Paid Leave Accruals
  • 403b Pension Plan with Employer Contributions
  • Employee Recognition Programs, Employee Discounts, and Employee Referral Bonus Program
  • Employee Identity Theft Protection
  • On-site daycare exclusive to employees’ children of all ages
• Career Growth and Development
  • Tuition Reimbursement/Scholarships for full-time employees
  • Eligibility for Public Service Loan Forgiveness program for employees who have qualified student loans
  • So much more!

• Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement.
• Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries.
• Refs patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.).
• Demonstrates willingness to assist co-workers to support department efficiency and to support positive customer feedback goals.
• Participates in ongoing process improvement activities for the team.
• Floats to other work areas, as requested.
• Registration/Admitting/Discharge of Patients:
  Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to defined guidelines. Enters new patient data, verifies records, confirms completeness of EHR, obtains pre-authorizations, ensures documentation is scanned into EHR, obtains signatures, manages co-payments, deductibles, allowances.
• Patient Processing:
  Accurately balances daily cash, completes cash logs, banks, and reports to Patient Financial Services; utilizes insurance eligibility/audit tools and reports/correct variances.
• Quality performance scores must meet defined goals.
• Collects upfront co-pays, deductibles, coins securing deposits on self-pay and high accounts.

• Demonstrates ability to multitask, prioritize appropriately, and manage time efficiently.
• Effective oral and interpersonal communication skills.
• Demonstrates ability to utilize technology (phone, computer hardware, software, fax, scanner).
• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  Minimum of 1 year in a customer service position and/or office setting.
• Certification:
  American Heart Association BLS.
• Level One Fingerprint Clearance Card.

• Previous experience in healthcare registration, scheduling, and/or authorizations.

When incredible people and incredible facilities like ours join together, incredible things happen. If you want to be part of an incredible team that is dedicated to delivering the highest quality in patient care, we invite you to explore this opportunity with KRMC and apply online today.

Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi‑campus health system, our medical center includes more than 1,800 employees, 280 physicians/allied health professionals, and 250 volunteers. We provide a full continuum of highly technical and specialized medical services to meet the healthcare needs of our community.