Supervisor - Clinic & Hospital Collections - Hybrid AZ Residents

Overview

Staff Position Description

Position Title: CBO Collections Supervisor Position Code: SupCBOColl-8115

Department: Patient Financial Services Safety Sensitive: Yes

Reports to: CBO Collections Manager Exempt Status: Yes

Qualified candidates must have:

• High school diploma or equivalent
• Three years’ experience in insurance billing including electronic transmission of claims;
• Understanding of government payers reimbursement;
• One year lead or supervisory experience

Position

Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

• Leadership: Effectively delegates and assigns duties, responsibilities, special assignments; plans to meet the needs of the department’s customers; communicates effectively with other departments and services; participates in the Hospital’s committees and meetings as requested or needed; assesses current volumes, and projects/plans for future service needs; establishes operational goals and objectives; evaluates achievements at least annually.
• Financial Performance: Randomly audits collections and remits using sampling techniques to ensure accuracy; coaches employees for improvement where necessary based on predetermined parameters; ensures that requirements are obtained as required and that insurance authorizations are effective during the admissions process; deals with insurance company provider representatives when issues affecting cash flow arise.
• Operations: Assists with the development and implementation of policies and procedures for the department; assists with preparing policies and procedures for approval; evaluates the team’s performance according to current industry principles in order to maintain and improve the level of care and results of the patient; oversees and supervises all aspects of collections; establishes, maintains and reviews quality control; responsible for adding necessary and appropriate new services for overall good practices;
  
  assists with managing departmental safety and sanitation standards; ensures safe and sanitary conditions; provides supervision of the team’s preventative maintenance program and works with the appropriate personnel to ensure that equipment is safe, operable and meets regulatory standards; maintains knowledge of and compliance with regulating/accrediting agency requirements; works “front line” duties when necessary; maintains departmental records for all area of responsibility;
  
  performs any other duties as assigned by the CBO Collection Manager or other superiors.
• Quality Improvement: Plans, organizes, coordinates, and controls the systems by which patients billing information is developed, processed and maintained; ensures that the design of these systems provides for timely, courteous and accurate behavior of staff providing these services at all times; monitors and evaluates the quality of the collection teams and assists with making improvements where they are needed.
• Employee Management: Develops and revises job descriptions for teams’ positions as needed; interviews, selects and hires new or replacement staff to fill approved positions; deals effectively, courteously and professionally with reporting staff, peers and superiors, as well as with patients and visitors; effectively utilizes positive reinforcement to motivate staff and instill confidence; effectively utilizes employee improvement and corrective action methods when necessary;
  
  schedules work hours and assignments for employees of assigned teams to meet the needs of the department’s customers; administers hospital and department policies and procedures; assists with the employee appraisals and personnel action requests within 30 days of due date.
• Staff Development: Provides opportunities for self and staff development through orientation in-services, education, and needed training; maintains professional qualifications and remains abreast of current developments and trends in collections and reimbursement processes; holds regular staff…