Administrative Support Assistant

Join to apply for the Administrative Support Assistant role at Mohave Mental Health Clinic, Inc.

This position is supervised by the Administrative Support Supervisor. It does not supervise other personnel unless specifically designated.

The main function of this position is answering phones, taking requests for services, greeting and checking in clients, and scheduling Behavioral Health Medical Practitioner (BHMP) and clinician appointments.

• Answers phones, routes calls, and takes messages.
• Greets and checks in clients for appointments.
• Enters service request details into the Electronic Health Record (EHR)/computer system(s), ensuring accurate and complete data entry.
• Verifies insurance and eligibility coverage.
• Schedules appointments for the BHMP and clinical staff.
• Screens and provides other service programs when required.
• Collects co‑payments and payments.
• Processes medication refills by verifying client information and prescription details within the EMR and communicating concerns with the BHMPs.
• Provides customer service to internal and external customers and stakeholders.
• Participates in the Performance Improvement Processes in the Clinic.
• Works well under pressure, meeting multiple and sometimes conflicting deadlines, and demonstrates cooperative behavior with colleagues and supervisors.
• Can effectively de‑escalate clients using techniques as trained in approved crisis intervention models.
• Performs other duties as assigned.

• Internal contact with all work staff.
• Frequent contact with clients and community.

• High School Diploma or GED.
• Age 21 or older.
• One year of experience as a customer service representative or similar position dealing with high‑volume customer contact in a medical setting or a customer‑focused profession such as retail, hotel, or restaurant services.
• Current fingerprint card or the ability to obtain one clear of any restrictions.
• Valid Arizona driver’s license and current automobile insurance.

• Proficiency with computers, Windows Office programs, and answering phones for a multi‑line system.
• Excellent customer service skills.
• Ability to deal with the public in an office setting.
• Understanding and following instructions.
• Ability to perform multiple tasks.
• Capability to work independently.
• Priority setting skills.
• Ability to drive a company vehicle.

• Ability to sit for extended periods.
• Frequent reaching and occasional kneeling.
• Ability to enter data for extended periods.
• Ability to lift up to 35–40 lbs.
• Must be available for travel.

• PC, telephone, fax, 10‑key, shredder, copier.

• Air‑conditioned and/or heated office setting.

Mohave Mental Health Clinic will provide reasonable accommodation for individuals with disabilities, unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good‑faith effort to list and specify any special requirements in our job descriptions.

Entry level

Full‑time

Administrative

Mental Health Care