Eligibility Technician

Overview

Mohave County Public Health-Nutrition & Health Division is looking to fill an Eligibility Technician position. The Nutrition and Health Promotion Division administers a variety of grant-funded nutrition and health education programs including WIC, Tobacco Cessation, AZ Health Zone, and Overdose Data to Action. The address is 2001 College Drive, Lake Havasu City, AZ.

Mohave County Public Health's mission is to promote, protect, and improve the health of our communities. WIC is a federally funded program providing residents with nutritious foods, one-on-one nutrition education and referrals. WIC serves pregnant women, breastfeeding and postpartum women, infants, and children under age five who meet WIC eligibility guidelines.

Public Health plays a critical role in promoting and protecting health in every community. We are proud to serve all who live in, or visit, Mohave County.

• Essential Job Functions:
  
  Interviews applicants or designated representatives to obtain appropriate information and determine eligibility and individual needs based on information provided by the clients in accordance with established regulations and procedures.
• Explain program procedures, regulations, process, and time frames to individuals, applicants, and representatives. Respond to inquiries.
• Refer individuals to other medical, financial, or related assistance programs available which may be of assistance.
• Perform a variety of clerical tasks including scheduling appointments, answering phones, data entry, and preparing forms and documents; organize information, records, and other related documents; file as needed.
• Communicate and act in a professional manner with the public, co-workers, and work contacts.

AS ASSIGNED TO PUBLIC HEALTH DEPARTMENT

• Create and maintain a supportive work environment with other departments and community programs, Public Health divisions, and Public Health leadership on accreditation domain while maintaining a culture of quality improvement.
• Apply basic principles, practices, techniques, teaching, and communication methods related to the age, gender, race/ethnicity, educational level, and socioeconomic status of community members.
• Communicate and act in a culturally competent and professional manner maintaining cooperative relationships with community members, co-workers, and work contacts.

AS ASSIGNED TO WIC PROGRAM

• Counsels clients who are not in compliance with program procedures and regulations and provides instructions to bring client into compliance.
• Performs various laboratory evaluations on clients including height/weight, blood pressure and finger poke blood tests; processes evaluations to determine results and action.
• Maintains chronological charts, forms, folders, and other related documents notating and documenting accurate, up-to-date information of program activities and status of applicants and clients.
• Provides nutrition education and counseling to clients.
• Issues vouchers, determines food distribution and dietary care programs for clients based on data collected and in accordance with established regulations and procedures.
• Cleans and maintains laboratory to meet local and state quality assurance standards; sets up and organizes laboratory in preparation for screens and clinics.

• High School diploma / GED (General Education Degree).
• One (1) year experience as an Eligibility Technician, social/case worker, case management experience or related work involving interviewing and collection of personal/financial information in determining eligibility of a Local, State or Federal mandated program.
• An equivalent combination of related education, experience, and training may be considered to meet the minimum qualifications.

• Administrative rules and regulations and the policy and procedures of federal, state and county requirements used in determining financial and medical assistance programs.
• Interviewing and counseling techniques.
• Available community resources.
• Modern office practices and records maintenance procedures.
• Principles, practices and techniques of Public Health nutrition programs or Community Services case management.
• Oper…