PBX Clerk

Staff Position Description

Position Title: PBX Clerk Position Code: Clerk

PBX-8110

Department: Patient Access Safety Sensitive: YES

Reports to: Admitting Supervisor/Manager Exempt Status: NO

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

• Greets individuals over the PBX in a professional, caring and courteous manner.
• Provides receptionist service over the PBX, and direct calls to the appropriate department or person in a professional manner.
• Adheres to all hospital and department policies, procedures and goals.
• General office functions as assigned to support the department efficiency.
• Provides excellent customer service and adheres to the Behavioral Expectations Agreement.
• Responds to inquiries quickly and appropriately in a manner that addresses the needs of the person who is inquiring.
• Identifies department and self when answering the telephone.
• Able to handle heavy phone volumes.
• All calls are answered in a timely manner.
• Scans charts on discharged patients, ER treat and releases, out patients on a daily basis to assist the department.
• Ensures that insurance cards, orders and other admission documents are complete and copied as needed for scanning.
• Ensures the admissions documents are scanned and perform Quality Assurance audits on your scanned documents prior to destroying.
• Performs audits on accounts scanned in EMR. Audits for photo identifications, insurance cards and other admission documents to ensure documents are scanned appropriately. If any discrepancies alert department manager or supervisor.
• Consistently demonstrates the ability to assess a situation from a variety of perspectives, considers alternatives and chooses the most appropriate course of action.
• Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency.
• Performs and communicates in a highly professional manner at all times.
• Demonstrates enthusiasm and self-motivation in performing job duties.
• Performs other duties as assigned.

• Excellent customer service skills.
• Ability to communicate effectively with others.
• Education: High school diploma or equivalent
• Experience: Minimum of one year in an office setting with customer interactions

• Experience in a healthcare setting or related industry.

Exposure Categories:
Category II:
Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues

• Ability to work evenings, nights and weekends as necessary to meet operational objectives.
• Position requires sedentary work, occasionally carrying small objects short distances.
• Must be able to sit at a terminal for up to seven (7) hours daily.
• Must be able to bend, stoop and reach for files and supplies.
• Must be able to get up from chair regularly to get paperwork.
• Must be able to handle up to 100 telephone or interpersonal contact daily, and accommodate occasional anger/frustration on the part of the patients.
• Must be able to distinguish phone rings and callers voices against regular background noise and conversation.
• Must be able to distinguish security alarms and radio conversation against background noise and conversation.

Date Staff Position Description Created / Revised: 03/01/2019