Service Technician

Service Technician – Patterson Veterinary Supply

Provides repair and on‑site installation on a variety of veterinary equipment. Learns and follows manufacturer guidelines related to the operation, repair, maintenance, and installation of equipment.

• Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
• Repairs, loads, delivers, installs, and spec equipment to meet manufacturer, Federal and State regulations.
• Performs standard system installations and tests all components for functionality.
• Trains customers on usage and basic maintenance of equipment at the customer site.
• Follows manufacturer guidelines for repairs and all company, OSHA, or agency policies related to asepsis.
• Completes all required service forms, including service order, confirmation, inventory, expense reports, timesheet, and equipment‑related items.
• Maintains strong customer relationships by providing technical support after installation of equipment, PC software, and hardware, ensuring service commitments meet response times.
• Communicates with Service Coordinator, Equipment Specialist, and Territory Manager.

• Determines parts, supplies, or tools needed for service requests.
• Uses, maintains, and secures test devices and tools for adjusting, calibrating, and repairing equipment.
• Manages vehicle inventory and restocks as needed.
• Performs physical inventory audits bi‑annually.

• Ensures proper vehicle maintenance guidelines and safe driving habits.
• Ensures proper use and maintenance of all company‑provided assets, including phone, computer, parts, tools, and uniforms.

• High school diploma or equivalent.
• 0‑5 years prior experience in a Veterinary/Medical/Dental environment.
• PC skills in Windows‑based programs.
• Valid driver’s license and good driving record.
• Strong customer service skills.
• Motivated team player.

• At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician.
• Previous X‑Ray experience.
• SAP experience.
• Excellent organizational and problem‑solving skills.
• Carpentry/plumbing/heating/electrical/electronic related experience.
• Technical training in Bio‑med, electronics or related technical field.

• Lifting/Carrying:
  Frequent to continuous heavy activity – up to 100 pounds.
• Sitting/Standing:
  Light activity.
• Use of Hands:
  Occasional or frequent moderate activity.
• Climbing:
  Light activity.
• Operating a computer or other office device (Laptop 1 hour per day).
• Talking or hearing:
  Frequent communication with customers and staff; requires effective information exchange.
• Reading or sight:
  Frequent review of vendor contracts.

• Hazardous chemicals.
• Biohazard materials or waste.
• High voltage.
• Confined spaces (e.g., accessing wires in sub‑floor crawlspace).
• Travel to customer locations, providing services and support.

Position requires overnight travel.

Potential compensation range: $25.05 – $30.63 per hour.