Sales Support Associate

Overview

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions.

Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

The Sales Support Associate works in a fast-paced, team-oriented environment that works closely with other internal departments in support of Field Sales. The primary responsibility of this position is to manage the customer product transactions in an accurate and efficient manner while maintaining a high level of communication with Field Sales.

• Creating and maintaining customer accounts via phone support and data order entry of all phone, fax and email orders
• Working with Field Sales to obtain and verify delivered orders
• Ensuring accuracy by communicating with Field Sales about any question or discrepancy
• Serving as the primary contact for Field Sales, distributors, and hospitals with 100% accuracy and satisfaction in a timely manner and in accordance with company guidelines
• Processing loaner set inventory daily, and verify accuracy with every set that ships
• Processing consignment inventory upon receiving necessary approvals, and verify accuracy with every item and set that ships
• Coordinating movement of inventory in the field when requested and approved
• Providing reports of Field Sales and distributor consignment inventory as requested
• Initiating RMA’s and product complaints in a timely manner
• Communicating any and all product concerns to Manager, Quality, Accounting, and Product Development Management as necessary
• Following all procedures outlined in Globus Medical’s Quality Policy and Employee Handbook to ensure total conformity with the FDA and other government agencies
• Assisting Shipping Dept. as needed, possibly daily
• Evening and weekend work, as requested
• Daily communication including email and phone with International distributor and direct customers
• Physically pack and ship International customer requests
• Assist in picking of International customer requests, as needed
• Adheres to the letter and spirit of the company Code of Conduct, the Adva Med Code, Med Tech Code, and all other company policies
• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represents the company in a professional manner and upholds the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• 2 years of experience in a fast-paced Sales, Accounting or Customer Service environment
• Bachelor’s degree preferred, will consider an equivalent relevant business experience and education in lieu of degree
• Proven problem resolution skills in customer relationship management, pricing, quality, P.O.’s, billing, returns, credits, shipping, etc.
• Advanced computer skills in MS Office, Excel
• Excellent written and verbal communications skills
• Well organized; high level of attention to detail
• Analytical skills and a mathematical aptitude

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific vision abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus

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