Retail Support Associate - Shoe Expeditor, King of Prussia - Court - Part Time

Overview

Macy’s is more than just a store. We’re a story. We’ve been part of memorable moments for customers and colleagues for more than 160 years. This role supports the Women’s Shoe department by quickly locating and delivering requested products to selling colleagues, keeping the shoe area clean and organized, and delivering exceptional customer service.

• Greet customers, answer questions, and provide assistance in a friendly and professional manner. Address customer concerns and resolve issues to ensure a positive shopping experience.
• Conduct sales transactions, including operating cash registers, handling payments, and processing exchanges or returns.
• Deliver a great customer experience by quickly and accurately pulling orders from the stockroom and staging them for sales colleagues.
• Assist in locating and pulling merchandise to fulfill digital customer orders.
• Maintain an orderly and visually appealing store by arranging and replenishing displays.
• Keep the stock room organized, process new and damaged items, perform shoe inventory, and scan items back into stock.
• Maintain accurate pricing and signage throughout the department and update product prices, promotions, and information per company guidelines.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

• Flexible availability, including days, evenings, weekends and holidays with reliable attendance and punctuality
• Ability to communicate with diverse groups of customers and peers
• Self-starter who adapts quickly to changing customer expectations
• Ability to understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules in English
• Resourceful and responsive to changing priorities
• Willing to work a flexible retail schedule, including days, evenings, weekends, and holidays

• Heavy lifting, constant movement, standing, and reaching with arms and hands
• Standing for extended periods, lifting up to 50 lbs, stooping, kneeling, crouching, and climbing ladders
• May involve reaching above eye level
• Close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and handheld devices

This is a great time to join Macy’s. Whether helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing our online shopping experience, or designing a balloon for the Thanksgiving Day Parade, we offer opportunities to be part of memorable moments in people’s lives. This job description is not all-inclusive and may change. Macy’s is an Equal Opportunity Employer committed to an inclusive work environment.

We offer competitive pay and benefits including comprehensive health coverage, a 401(k) match, paid time off and holidays, and opportunities for continuous learning and leadership development. Eligible colleagues may participate in our benefit programs. Details vary by location and role.